ServiceNow Developer (Warsaw, 80% remote) – EU Public Institutions

The White Team•Capon Bridge, WV

7h•Hybrid

About The Position

This role is for a ServiceNow Developer to support business projects within EU Public Institutions, specifically for Frontex. The position requires a basic level of experience and involves 20% on-site work at Frontex Headquarters and 80% remote work. The mission duration is 48 months. A CONFIDENTIAL UE/EU CONFIDENTIAL security clearance is required from day 45 of assignment. The minimum education level is 4, with a minimum English language skill of B2. The role requires a minimum of 4 years of IT relevant experience, with at least 1 year in relevant roles. The award criteria are 50% Price and 50% Quality, with a minimum required scoring of 70% for the interview. The rate is flexible and depends on the candidate's level according to the European public grading system.

Requirements

Minimum level of education: Level 4.
Minimum English language skills: B2.
Minimum IT relevant experience: 4 years (1 years in relevant roles).
ServiceNow Certified Application Developer certificate.
ServiceNow Certified System Administrator certificate.
Excellent practical hands-on experience administering and maintaining ServiceNow platform (experience with on-prem will be advantageous).
Excellent practical hands-on experience configuring ServiceNow platform (ITSM and others).
Practical hands-on experience designing ServiceNow platform solutions.
Excellent practical hands-on experience with requirements gathering, analysis and project management.
Excellent practical knowledge of ServiceNow products portfolio.
Excellent practical knowledge of Service Management.
Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.).
Well understanding of complex information systems and their interoperability.
Knowledge of IT security standards.
Very strong sense of responsibility.
Accuracy and attention to details.
Open minded, excellent troubleshooting, analytical and problem-solving skills.
Very good organizational skills.
Very good communication skills.
Supportive and helpful personality with co-operative and service-oriented attitude.

Nice To Haves

Experience with on-prem ServiceNow will be advantageous.
An equivalent alternative certification from other vendors recognized internationally (subject to acceptance as a valid credential by the Contracting Authority).

Responsibilities

Implementing new configurations and customizations of ServiceNow platform.
Analysing and advising on requests for implementation of new functionalities of ServiceNow platform.
Testing and validating proposed changes.
Writing and implementing written code to ServiceNow platform.
Running development projects in cooperation with ServiceNow Architect and Administrator.
Performing application and code reviews to ensure system integrity.
Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.
Managing and maintaining ServiceNow instance, including all files and services on which the instance is built (binaries, configuration, key stores, tomcat, java, local backup, performance tuning etc.) ensuring functionality and security compliance.
Maintaining ServiceNow up to date, upgrade and apply application patches.
Ensuring proper ServiceNow integration with Frontex systems.
Managing and maintaining MariaDB database files and services used by ServiceNow.
Providing daily support for the ServiceNow platform implementing standard changes.
Maintaining current configurations and customizations of ServiceNow platform.
Analyse and resolve application related incidents and perform bug fixes.
Providing recommendations to business requirements and contributing to technical designs.
Supporting ServiceNow Architect and ServiceNow Administrator in designing solution architecture and administration.
Supporting ServiceNow projects planning.
Supporting other teams in risk management, disaster recovery, security management, etc.