Service Now Developer

Saxon Global•Chicago, IL

7d•Onsite

About The Position

The ServiceNow Developer will perform configuration, development, support, and maintenance of the ServiceNow implementation. This role involves working with external and internal stakeholders to understand, propose, and deliver digital transformation solutions, with a strong emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs, and key ITIL processes such as Request, Incident, Problem, Change, and Knowledge management, along with other modules. The developer will be responsible for the design and build of ServiceNow Applications and integrations to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment. They will also provide strong development and project support, collaborate on ongoing projects in both new and enhancements development, and follow documentation best practices. Collaboration with cross-functional teams is essential for gathering input to support ongoing business needs for Service Now configuration, implementation, and support. The role also includes reviewing and applying UI/UX requirements, utilizing available programming methodologies, adhering to coding standards, and supporting data migration and CMDB integration.

Requirements

Requires a US Citizenship.
Must hold an active DoD Secret clearance.
Must obtain a IAT level 2 or level 3 certification within the first 30 days of being hired.
Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support.
Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-12 years of professional experience; or 6-10 years of professional experience with a related Master's degree. Additional experience may be excepted in lieu of degree.
At least 3 years of experience with the design, development, and support of technology infrastructure.
At least 2 years of ServiceNow development.
Experience with ServiceNow upgrades.
Excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
Ability to multi-task and self-assign work in a fast-paced environment.
Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership.
Ability to develop and present management level briefings.
Demonstrate potential and willingness to learn and adapt to rapid changes in technology.

Nice To Haves

ServiceNow Certified Application Developer
Experience or familiarity with Agile development and testing methodology
Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
Experience with JIRA, Git and Confluence.
Understanding of ITIL foundation or ITIL certified.
AWS cloud and ServiceNow certifications.
Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
Experience working with large software systems including hardware integration and test.
Experience working with multi-disciplinary technical development teams.
Experience using SAFe as the agile development methodology.
Experience moving from a legacy application to a new application.
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
Experience using Kanban to improve flow on support teams.
Experience with DevOps/DevSecOps and CI/CD implementation.

Responsibilities

Support the standup, configuration and implementation of ServiceNow's ITSM, OMT, TSM, and TSOM modules.
Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
Create, maintain and enhance Dashboards and reporting, including scheduled reports.
Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc).
Coordinate and support application and platform upgrades.
Assist with design, creation and cataloging of business process flows.
Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.
Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts.
Develop, configure, and customize the ServiceNow platform to fit business requirements.
Troubleshoot and resolve problems.
Orchestrate and automate tasks.
Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.
Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.
Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
Support data migration as needed.
Design and implement solutions following established Configuration Management policies and standards.
Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
Willingness to further grow and enhance skillset from more senior developers throughout each project.
Open to receiving mentoring from senior developers.