ServiceNow Developer (Sr. Associate)

Huron•Toronto, ON

10d•$112,000 - $159,300•Remote

About The Position

The ServiceNow Developer (Sr. Associate) will serve as a hybrid ServiceNow developer and product owner, working closely with business stakeholders to understand business challenges, gather and prioritize requirements, manage the ServiceNow backlog, and deliver technical solutions aligned with business strategies. This hybrid role includes requirements gathering, backlog management, prioritization, and hands-on development.

Requirements

Bachelor's degree in computer science, Information Technology, Engineering, or related field.
5+ years of ServiceNow development experience.
Relevant ServiceNow Certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer)
Proven ability to translate stakeholder requirements into technical solutions and workflows.
Experience gathering business requirements and managing competing priorities.
Strong understanding of Agile delivery methodologies.
Experience with JavaScript and ServiceNow platform development.
Experience with Flow Designer, Automation Engine, and platform automation capabilities.
Experience designing and supporting integrations using REST and SOAP APIs.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to work effectively with both technical and non-technical stakeholders.
Experience collaborating across geographically distributed teams.

Nice To Haves

Experience with HRSD, ITSM, CSM, ITOM, SPM, or GRC.
Knowledge of NowCreate and ServiceNow implementation best practices.
Experience serving as a Product Owner, Solution Consultant.
Knowledge of Virtual Agent, Now Assist/Otto and Performance Analytics.
Experience with Generative AI, predictive analytics, and Agentic AI capabilities.
Experience with Azure, AWS, or GCP.
Experience integrating ServiceNow with Workday, Salesforce, Microsoft technologies, and other enterprise platforms.
Familiarity with Azure DevOps, Git, CI/CD pipelines, and release management practices.

Responsibilities

Serve as a hybrid ServiceNow developer and product owner.
Work closely with business stakeholders to understand business challenges.
Gather and prioritize requirements.
Manage the ServiceNow backlog.
Deliver technical solutions aligned with business strategies.
Translate stakeholder requirements into technical solutions and workflows.
Gather business requirements and manage competing priorities.
Develop using JavaScript and the ServiceNow platform.
Utilize Flow Designer, Automation Engine, and platform automation capabilities.
Design and support integrations using REST and SOAP APIs.
Build strong relationships with business stakeholders.
Effectively prioritize and manage the ServiceNow backlog.
Deliver scalable ServiceNow solutions that solve business challenges.
Improve business processes through automation and platform capabilities.
Balance strategic product ownership responsibilities with hands-on technical development.
Drive adoption and value realization across the ServiceNow platform.