15+)

InnoSoul•Atlanta, GA

10d•Remote

About The Position

Under broad supervision, the ServiceNow Developer Senior designs, codes, tests, modifies, and debugs software. The role is a senior technical contributor responsible for designing, developing, and supporting enterprise ServiceNow applications and platform capabilities. It partners with product owners, service managers, and technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position calls for deep ServiceNow platform expertise, sound architectural judgment, mentorship of other developers, and adherence to platform standards, governance, and best practices. The developer designs and builds upgrade-safe applications with App Engine Studio, scoped applications, and platform APIs; develops role-aware experiences using Configurable Workspace and UI Builder; and supports inbound and outbound integrations, automation, platform governance, and Agile delivery. The position also contributes to technical documentation, platform upgrades, release governance, and production troubleshooting. The position is remote and is listed for a six-month duration. Local candidates are strongly preferred. The stated location is Atlanta, Georgia, at Georgia Tech – OIT.

Requirements

At least 3 years developing applications using App Engine Studio, scoped applications, and platform APIs.
At least 3 years developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
At least 3 years implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.
At least 3 years applying platform guardrails, naming conventions, access controls, and architectural best practices.
At least 3 years participating in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams.
At least 3 years providing guidance to mid-level and delegated developers, reviewing code, and promoting consistent development standards.
Strong server-side scripting experience, including Script Includes, Business Rules, and Scripted REST APIs.
Advanced proficiency with GlideRecord, query optimization, and transactional logic.
Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns.
Solid understanding of ACL design, role hierarchy, and access evaluation order.
Experience designing and supporting Configurable Workspace and UI Builder-based experiences.
Experience with REST-based integrations and data exchange using JSON.
Strong documentation skills, including technical design notes and implementation guidance.

Nice To Haves

5 or more years of hands-on ServiceNow development experience in enterprise or large-scale environments.
3 or more years building and supporting custom applications using App Engine Studio.
3 or more years working within Agile or sprint-based delivery models.
Bachelor's degree or higher in Information Technology, Computer Science, or a related field.
ServiceNow Certified System Administrator (CSA) certification.
ServiceNow Certified Application Developer (CAD) certification.
ITIL 4 Foundation certification or equivalent ITSM experience.
Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards.
Local candidates are strongly preferred.

Responsibilities

Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments.
Partner with product owners and stakeholders to translate requirements into technical solutions.
Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility.
Review and approve development work to ensure adherence to platform standards and security requirements.
Support platform upgrades and resolve development-related issues introduced by new releases.
Contribute to platform documentation, architectural decisions, and operational runbooks.
Assist with troubleshooting production issues and implementing long-term corrective solutions.
Participate in change review and release governance processes.
Participate in sprint planning and backlog refinement while collaborating with cross-functional teams.
Provide guidance to mid-level and delegated developers, review code, and promote consistent development standards.
Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.
Apply platform guardrails, naming conventions, access controls, and architectural best practices.