ServiceNow Developer Senior
About The Position
Own the opportunity as a ServiceNow Developer Senior and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle. At GDIT, people are our differentiator. As a ServiceNow Developer Senior, you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Developer Senior joining our team to support integration and development improves to our ServiceNow platform, including broadening its impact through module expansion, platform integration, and automation. The ServiceNow Developer Senior will be an important part of the configuration, development, support, and maintenance of our ServiceNow implementation; they will also work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost.
Requirements
- Technical Training, Certification(s) or Degree Required
- 3+ year(s) of related experience
- Proficiency developing and deploying integrations with ServiceNow and external systems
- Experience installing and configuring MID Server environments
- Experience configuring and optimizing ServiceNow SAM Pro, software licensing models, and software entitlements
- Experience designing and building Service Catalog items and functionality
- Strong programming proficiency in JavaScript, Glide API, and web services (REST/SOAP)
- Solid understanding of CMDB and ITIL processes
- Strong understanding of SDLC best practices and experience gathering requirements within an Agile/Scrum framework
- Effective communication skills for interacting with customers and stakeholders at all levels
- Ability to explain and present complex concepts to a diverse audience with varying levels of technical knowledge
- Strong analytical and problem-solving skills
- Attention to detail; a high bar for quality results.
- Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization.
- Must be able to obtain Public Trust to start
- US Citizenship Required
Nice To Haves
- ServiceNow Platform
- Software Development Life Cycle (SDLC)
- Software Projects
Responsibilities
- Design, develop, and deploy integrations between ServiceNow and external systems using REST and SOAP APIs, IntegrationHub, and scripted web services
- Install, configure, and troubleshoot MID Server environments to ensure secure, reliable data flow and connectivity between the ServiceNow platform and on-premise infrastructure
- Manage data imports, transform maps, and scheduled jobs to ensure seamless data synchronization
- Lead the configuration, enhancement, and administration of the ServiceNow Software Asset Management (SAM Pro) module
- Configure SAM features including software normalization, reconciliation, license compliance tracking, and publisher packs
- Integrate discovery tools with ServiceNow and use this data for accurate software license reconciliation and asset lifecycle management
- Design and build user-friendly Service Catalog items, Catalog APIs, Order Guides, and Record Producers to expand self-service capabilities
- Leverage Flow Designer, workflows, and UI components (e.g., Service Portal / Employee Center) to build automated fulfillment processes
- Partners with technical stakeholders, architects, and product owners to shape solution design and platform governance
- Interacts with platform customers and translates their business requirements into actionable development tasks
- Reliably estimates relative work effort for various requests for self/team to enable prioritization
- Prepares and executes unit test cases and test scripts; supports user acceptance testing
- Proactively stays on top of new capabilities in the platform and educates team members and customers on innovations in functionality
- Handles other duties as assigned
Benefits
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Flexibility: Full-flex work week to own your priorities at work and at home
- Community: Award-winning culture of innovation and a military-friendly workplace
- variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
- Paid leave and paid holidays are prorated based on the employee’s date of hire.
- The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
- short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
