ServiceNow Developer Lead

SAIC•Colorado Springs, CO

5h•Hybrid

About The Position

We are seeking a highly skilled and motivated senior-level ServiceNow Software Developer with a focus on IT Service Management (ITSM) with expanding responsibilities into ITOM and ITAM. As part of our talented team, you will play a critical role in the design, development, and implementation of ServiceNow solutions that streamline and enhance our clients' service delivery, incident resolution, and overall IT service operations. You will serve as a technical leader, mentoring junior developers and driving architectural decisions across ITSM implementations while preparing for ITOM/ITAM expansion. This is a hybrid role but candidates will have to go onsite to our Colorado springs office 90% of the time.

Requirements

ServiceNow Software Developer with a focus on IT Service Management (ITSM)
Expanding responsibilities into ITOM and ITAM
Technical leader, mentoring junior developers
Driving architectural decisions across ITSM implementations
Preparing for ITOM/ITAM expansion
ServiceNow applications using ITSM modules (Incident, Problem, Change, Request Management)
Design and architecture of complex ITSM solutions
Development standards and best practices
Mentor and provide technical guidance to junior and mid-level developers on ITSM implementations
Collaborate with stakeholders, including business analysts and project managers, to gather and define system requirements and design solutions.
Architect and optimize ITSM processes including advanced SLA management, assignment rules, escalation procedures, and notification workflows.
Perform data analysis, integrations, and migration activities
Understand the uses and abilities of App Engine Studio (AES) within ServiceNow.
Customize and enhance ServiceNow's ITSM features, workflows, and functionalities
Design and implement enterprise-level knowledge management solutions
Thorough understanding and strong ability to create catalog items and customize workflows.
Develop and maintain comprehensive reporting and dashboards
Conduct system testing, troubleshooting, and debugging
Provide technical support and maintenance for ServiceNow implementations
Continuously stay updated with the latest ServiceNow features, best practices, and industry trends
Support roadmap planning for ITOM (Discovery, Service Mapping, Event Management) and ITAM (Hardware/Software Asset Management) implementations.
Participate in CMDB health initiatives

Responsibilities

Develop and configure ServiceNow applications using ITSM modules (Incident, Problem, Change, Request Management), ensuring alignment with clients' strategic goals and requirements.
Lead the design and architecture of complex ITSM solutions, establishing development standards and best practices across the team.
Mentor and provide technical guidance to junior and mid-level developers on ITSM implementations.
Collaborate with stakeholders, including business analysts and project managers, to gather and define system requirements and design solutions.
Architect and optimize ITSM processes including advanced SLA management, assignment rules, escalation procedures, and notification workflows.
Perform data analysis, integrations, and migration activities to ensure accurate and seamless data flow within ServiceNow.
Understand the uses and abilities of App Engine Studio (AES) within ServiceNow.
Customize and enhance ServiceNow's ITSM features, workflows, and functionalities to meet the unique needs of our clients.
Design and implement enterprise-level knowledge management solutions to support incident resolution and self-service.
Develop and maintain comprehensive reporting and dashboards to provide executive visibility into ITSM performance metrics and KPIs.
Conduct system testing, troubleshooting, and debugging to ensure the highest level of quality and performance.
Provide technical support and maintenance for ServiceNow implementations, ensuring system stability and uptime.
Continuously stay updated with the latest ServiceNow features, best practices, and industry trends to drive innovation and improvement.
Support roadmap planning for ITOM (Discovery, Service Mapping, Event Management) and ITAM (Hardware/Software Asset Management) implementations.
Participate in CMDB health initiatives to ensure data integrity and readiness for ITOM/ITAM expansion.