ServiceNow Developer-ITAM

MetaPhase Consulting•Washington, DC

2d•Remote

About The Position

MetaPhase is seeking a skilled ServiceNow Developer with a minimum of fifteen (15+) years of experience to support a federal enterprise ServiceNow implementation. This role is part of a high-performing team responsible for building cutting-edge applications and advancing the organization’s ITAM capabilities across hardware and software asset lifecycles. The ideal candidate will design and develop scalable solutions with a focus on usability, user experience (UX), and test-driven development, while driving asset visibility, compliance, and lifecycle management through ServiceNow. You will work within an Agile DevSecOps environment, collaborating closely with cross-functional teams to deliver mission-critical capabilities.

Requirements

Minimum of fifteen (15+) years of overall industry experience, including low-code platform development
Minimum of five (5+) years of hands-on ServiceNow development and configuration experience
Strong experience with IT Service Management (ITSM) and IT Asset Management (ITAM)
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications
Proven problem-solving, process improvement, and change management skills
Strong communication and collaboration skills across technical and business teams
Experience with federal implementations and FedRAMP-certified ServiceNow environments
U.S. Citizenship (required for federal contract support)

Nice To Haves

Experience supporting Federal U.S Government clients
ServiceNow Hardware Asset Management (HAM) certification and implementation experience
ServiceNow Software Asset Management (SAM) certification and implementation experience
Experience with Common Service Data Model (CSDM) workshops and implementation
Strong background in workflow design and Performance Analytics

Responsibilities

Design and build custom applications on the ServiceNow platform to meet organizational needs.
Support upgrades, enhancements, and ongoing maintenance of ServiceNow applications, with a focus on ITAM data integrity and system performance.
Develop workflows, scripts, and integrations to automate asset tracking, reconciliation, and compliance processes.
Design and implement full-scale Service Portal solutions.
Develop/maintain dashboards and reporting to drive business insights.
Ensure alignment between CMDB and ITAM data models, improving data accuracy and governance.
Provide expert-level support and resolve complex ServiceNow issues with minimal downtime.
Champion development best practices and maintain thorough documentation for knowledge transfer and sustainment.
Participate in Agile ceremonies, support story estimation, and manage work through the development lifecycle.
Configure and support modules including Knowledge Management, Service Request Management, CMDB, and Service Portal.
Guide and mentor junior team members to promote growth and knowledge sharing.
Effectively manage multiple priorities and adapt to dynamic client environments.