ServiceNow Developer-ITAM

MetaPhase Consulting • Washington, DC

14h • Remote

About The Position

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it. Together, we know our people are our difference—for our clients and our colleagues. Are you ready to: Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients? Learn and grow by taking advantage of every opportunity available to you? Be the difference and make it happen?

Requirements

• Minimum of fifteen (15+) years of overall industry experience, including low-code platform development
• Minimum of five (5+) years of hands-on ServiceNow development and configuration experience
• Strong experience with IT Service Management (ITSM) and IT Asset Management (ITAM)
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications
• Proven problem-solving, process improvement, and change management skills
• Strong communication and collaboration skills across technical and business teams
• Experience with federal implementations and FedRAMP-certified ServiceNow environments
• U.S. Citizenship (required for federal contract support)

Nice To Haves

• Experience supporting Federal U.S Government clients
• ServiceNow Hardware Asset Management (HAM) certification and implementation experience
• ServiceNow Software Asset Management (SAM) certification and implementation experience
• Experience with Common Service Data Model (CSDM) workshops and implementation
• Strong background in workflow design and Performance Analytics

Responsibilities

• Design and build custom applications on the ServiceNow platform to meet organizational needs.
• Support upgrades, enhancements, and ongoing maintenance of ServiceNow applications, with a focus on ITAM data integrity and system performance.
• Develop workflows, scripts, and integrations to automate asset tracking, reconciliation, and compliance processes.
• Design and implement full-scale Service Portal solutions.
• Develop/maintain dashboards and reporting to drive business insights.
• Ensure alignment between CMDB and ITAM data models, improving data accuracy and governance.
• Provide expert-level support and resolve complex ServiceNow issues with minimal downtime.
• Champion development best practices and maintain thorough documentation for knowledge transfer and sustainment.
• Participate in Agile ceremonies, support story estimation, and manage work through the development lifecycle.
• Configure and support modules including Knowledge Management, Service Request Management, CMDB, and Service Portal.
• Guide and mentor junior team members to promote growth and knowledge sharing.
• Effectively manage multiple priorities and adapt to dynamic client environments.

Benefits

• Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $120,000 - $150,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior