About The Position

We are looking for an experienced ServiceNow Developer to help design and implement Personal Injury (PI) and Recordable Environmental Incident (REI) workflows using Out-of-the-Box (OOB) ServiceNow capabilities. The ideal candidate will have hands-on experience developing within the ServiceNow platform and a good understanding of Health and Safety or Risk-related processes.

Requirements

  • 5+ years of hands-on ServiceNow development experience.
  • Strong understanding of ServiceNow platform architecture and OOB configuration (Flow Designer, Forms, Catalog Items, Tables, ACLs, Notifications, etc.).
  • Proficiency in ServiceNow scripting (javascript, glidescript).
  • Experience with ServiceNow development, including business rules, client scripts, UI policies, UI actions, script includes, and ACLs.
  • Expert knowledge and expertise of integration techniques such as REST, SOAP, and JDBC.
  • Experience with integration tools like Mid Server and Integration Hub.
  • Understanding of CMDB (Configuration Management Database) and CSDM (Common Service Data Model).
  • Experience with ITOM (IT Operations Management) modules like Discovery, Event Management, Service Mapping, and Orchestration.
  • Proficiency in HTML, CSS, and AngularJS for Service Portal and UI customization.
  • Knowledge of performance tuning, optimization, and best practices for scalable solutions.
  • ServiceNow Health and Safety Module Expertise
  • JavaScript
  • REST APIs
  • Integration Tools Like Mid Server and Integration Hub
  • CMDB
  • CSDM
  • Discovery

Nice To Haves

  • Familiarity with Health, Safety, or Risk Management processes.
  • ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
  • Experience building or customizing Incident / Case Management workflows.
  • Exposure to Safe Workplace or Health & Safety modules within ServiceNow.
  • Strong problem-solving and communication skills.

Responsibilities

  • Design and implement Personal Injury (PI) and Recordable Environmental Incident (REI) workflows using Out-of-the-Box (OOB) ServiceNow capabilities.
  • Develop within the ServiceNow platform.
  • Translate functional requirements into technical solutions.
  • Design and implement complex integrations with other systems.
  • Build custom applications using ServiceNow's application platform.
  • Customize Service Portal and UI.
  • Align ServiceNow solutions with business goals and IT strategy.
  • Create roadmaps, governance frameworks, and best practices.
  • Work closely with business users.
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