ServiceNow Dev & BA (Remote - LATAM)
About The Position
Pearster is seeking an experienced ServiceNow Developer / Business Systems Analyst to join a Canadian fintech client. This remote role combines business analysis, solution design, ServiceNow development, and stakeholder engagement to deliver scalable enterprise solutions across the ServiceNow platform. The successful candidate will work with business stakeholders and developers to analyze requirements, recommend solutions, configure and develop the platform, and support enhancements from intake through production. The role serves as the primary Business Systems Analyst and Subject Matter Expert for multiple concurrent requests, enhancements, and strategic initiatives. It involves eliciting and documenting requirements, translating them into functional and technical specifications, user stories, process maps, and workflow diagrams, and facilitating discovery, review, and sign-off sessions. The role also acts as a liaison between business and technology teams, promotes ServiceNow best practices and platform adoption, and guides stakeholders toward out-of-the-box capabilities while respecting platform governance. The position designs, develops, configures, and customizes ServiceNow solutions across modules. It includes developing platform scripts and workflows, configuring forms, approvals, notifications, SLAs, portals, and automation, and building REST/SOAP and Integration Hub integrations. The role supports troubleshooting, upgrades, testing, releases, QA, regression testing, UAT, and production implementation. It also ensures solutions align with enterprise architecture, governance, security, and platform standards, and contributes to documentation, knowledge articles, operational runbooks, automation, process improvement, and platform optimization.
Requirements
- At least 5 years of experience with ServiceNow, including hands-on development and configuration.
- Experience as a ServiceNow Developer, Business Systems Analyst, Technical Systems Analyst, or Solution Consultant.
- Strong business analysis skills, including requirements gathering, user stories, process flows, and translating business needs into ServiceNow solutions.
- Hands-on ServiceNow development experience with JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Integration Hub, and REST/SOAP integrations.
- Experience with ServiceNow Asset Management, Security, and Risk modules, such as Hardware Asset Management (HAM), Software Asset Management (SAM), Security Incident Response (SIR), Vulnerability Response (VR), Integrated Risk Management (IRM), and Third-Party Risk Management (TPRM).
- Strong stakeholder management and communication skills.
Nice To Haves
- Experience with additional ServiceNow modules such as IT Asset Management (ITAM), CMDB/CSDM, ITOM, Integrated Risk Management (IRM/GRC), Vulnerability Response, Customer Service Management (CSM), Strategic Portfolio Management (SPM), HRSD, or Service Catalog.
- ServiceNow certifications such as CSA or CAD.
- Experience with ServiceNow AI, Now Assist, Virtual Agent, or AI Search.
- Experience integrating ServiceNow with enterprise platforms such as Microsoft Azure, Entra ID, SailPoint, Microsoft Teams, Dynamics AX, or Power BI.
- Familiarity with Jira/Atlassian and Agile/Scrum environments.
Responsibilities
- Serve as the primary Business Systems Analyst and Subject Matter Expert for multiple concurrent requests, enhancements, and strategic initiatives.
- Elicit, analyze, document, and validate business and functional requirements with stakeholders.
- Translate business requirements into functional and technical specifications, user stories, process maps, and workflow diagrams.
- Facilitate workshops, discovery sessions, requirements reviews, and stakeholder sign-offs.
- Liaise between business and technology teams throughout the delivery lifecycle.
- Guide stakeholders toward out-of-the-box ServiceNow capabilities and best practices while balancing business needs with platform governance.
- Build relationships across business and technology teams and promote adoption of the ServiceNow platform.
- Design, develop, configure, and customize ServiceNow solutions across multiple modules.
- Develop Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer workflows, Integration Hub flows, and catalog items.
- Configure forms, workflows, approvals, notifications, SLAs, portals, and automation.
- Develop integrations using REST/SOAP APIs and ServiceNow Integration Hub.
- Troubleshoot platform issues and implement scalable, maintainable solutions following ServiceNow best practices.
- Support platform upgrades, testing, and release activities.
- Support solution design, development, QA, regression testing, UAT, and production implementation.
- Collaborate with developers, QA analysts, Product Owners, and platform administrators throughout the delivery lifecycle.
- Ensure solutions align with enterprise architecture, governance standards, security requirements, and platform best practices.
- Identify opportunities for automation, process improvement, and platform optimization.
- Contribute to documentation, knowledge articles, and operational runbooks.
Benefits
- Work from anywhere with flexibility and freedom.
- Earn compensation in USD.
- Dedicated paid time off.
- Fully covered international certifications.
- Access to coworking spaces worldwide.
- English-language development opportunities.
- Activities for connecting with the international team.
- Personalized gifts and a welcome kit.
- Referral program with an opportunity to earn.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
