About The Position
Aptive Resources LLC is seeking an experienced and technically proficient ServiceNow Developer & Analytics/Reporting Specialist to support the Department of Veterans Affairs (VA) Electronic Health Record (EHR) program. This full-time role will play a key part in building, stabilizing, enhancing, and reporting on ServiceNow-based solutions critical to the VA's Single-Pathway Issue-Resolution system and other CPMO-led efforts. This is a hands-on development and analytics/reporting position, ideal for someone who is confident working within the constraints of a regulated federal IT environment and capable of operating independently on both front-end/back-end ServiceNow development and ServiceNow-native reporting, dashboarding, and Performance Analytics tasks. The ideal candidate brings technical fluency, data analysis skills, problem-solving ability, and a strong understanding of VA/OIT systems and processes. ServiceNow analytics and reporting is a primary responsibility for this role; the candidate must be able to deliver reporting directly in ServiceNow (SNOW), not rely solely on external BI support.
Requirements
- 3-5 years of hands-on ServiceNow development experience with demonstrated ServiceNow-native analytics and reporting experience, OR active CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications with comparable implementation experience.
- Strong proficiency in both Service Portal (front-end) and core platform (back-end) ServiceNow development.
- Hands-on experience building reports, dashboards, and Performance Analytics solutions directly in ServiceNow (SNOW), including data sources, indicators, breakdowns, widgets, filters, scheduled reports, and dashboard security/visibility.
- Ability to perform the combined development and analytics/reporting role: developing ServiceNow functionality while also analyzing data, defining KPIs, and producing clear operational insights.
- Experience working in regulated IT environments, ideally within federal healthcare or the VA OIT system.
- Familiarity with Jira, Agile Scrum practices, and version control/documentation workflows.
- Excellent communication and documentation skills. Able to translate business requirements into technical designs, and explain technical issues to non-developers.
- U.S. Citizenship and ability to obtain a Public Trust clearance.
Nice To Haves
- Direct experience supporting VA ServiceNow development, ServiceNow analytics/reporting, or other VA IT platforms (e.g., CDW, VistA).
- ServiceNow Performance Analytics experience or certification; familiarity with ServiceNow Reporting, Analytics Hub, dashboard governance, or equivalent SNOW reporting capabilities.
- Experience developing executive, operational, SLA, incident/problem/request, or issue-resolution reporting in a federal healthcare or VA delivery environment.
- Understanding of VA OIT tollgate, governance, and deployment processes.
- Familiarity with QA/test workflows, including experience supporting stabilization and remediation efforts.
- Exposure to Tiered Hub Process (THB) models or distributed Agile team structures.
- Ability to work in high-pressure, delivery-critical environments with shifting priorities and multiple dependencies
Responsibilities
- Lead technical development and configuration of the ServiceNow MVP for the Single-Pathway Issue-Resolution platform, working closely with PMs and BAs to ensure delivery on schedule and in compliance with VA requirements.
- Design, build, and maintain ServiceNow applications and workflows, including Service Portal pages, UI actions, business rules, client/server scripts, and automated notifications.
- Own ServiceNow-native analytics and reporting as a primary responsibility, including creation and maintenance of reports, dashboards, scheduled reports, Performance Analytics widgets, and role-based views directly in ServiceNow.
- Configure and support Performance Analytics data sources, indicators, breakdowns, targets, scorecards, and trend analysis to measure issue-resolution performance, SLA adherence, backlog health, and operational throughput.
- Translate stakeholder reporting questions into actionable ServiceNow metrics, KPI definitions, dashboard requirements, data validation routines, and recurring analytics outputs for PMO, functional, and executive audiences.
- Collaborate with cross-functional teams using Agile Scrum, contributing to sprint planning, daily standups, and backlog refinement. Use Jira to manage user stories, track tasks, and update development progress.
- Contribute to test case development and support User Acceptance Testing (UAT), stabilization, and bug remediation cycles alongside QA and functional leads.
- Follow VA OIT development standards and security guidelines throughout the SDLC. Ensure documentation and change management processes are maintained.
- Proactively identify platform issues, propose solutions, and deliver clean, testable, and compliant code.
- Participate in post-MVP backlog development and refinement to support evolving system needs and integration into VA enterprise architecture.
Benefits
- Full-time role
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
