ServiceNow Data Analyst

Summit 7 Systems•Remote, AL

1d•$80,000 - $100,000•Onsite

About The Position

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits: Excellent health/dental benefits from BCBS See into the future with our luxurious VSP vision benefits Prepare for the long-haul courtesy of our 401k with company matching 10 days' vacation, 7 days sick time Bonuses and salary increase potential via our certifications plan We do cool work here, defying expectations by simply being who we are - each of us makes an impact. Position Summary The ServiceNow Data Analyst will be responsible for leveraging a strong knowledge rooted in Service Now features related to data analytics (Platform Analytics, Indicators, Database Views, etc.) across all ServiceNow modules to help stakeholders across the organization make informed decisions

Requirements

Bachelor's degree in Business, Data Analytics, or related field OR equivalent combination of applied skilled experience
Minimum five years of experience in business analysis, encompassing tasks such as research, definition, analysis, and documentation of processes and policies
Minimum of two years of experience with data analytics directly in the ServiceNow platform
Experience and working knowledge of various features in ServiceNow including Platform Analytics, Indicators, Database Views, and others
Exhibit critical thinking skills to assess stakeholder requests, asking probing questions to uncover the underlying needs and requirements
Experience with presenting data to stakeholders to include translating technical findings into actionable business narratives
Have a solid understanding of relational databases and basic programming skills
Demonstrate strong problem-solving skills, facilitating a shared understanding of problems, potential solutions, and technical challenges to guide the team towards optimal solutions
Ability to communicate effectively, both in writing and verbally

Nice To Haves

Demonstrated proficiency within all applications of Office 365 (SharePoint, Power BI, Excel, PowerPoint)
Microsoft PL300 Certification
CompTIA Security+ Certification
Experience with the agile methodology

Responsibilities

Articulate, interpret, and translate business data to deliver insights that drive strategic business decisions and optimize employee performance
Collaboratively partner with business leaders to extract valuable insights from raw data, fostering effective decision-making and enhancing employee performance
Engage in collaborative efforts with team members to refine workflows and processes, actively contributing to the creation and maintenance of supporting documentation
Cultivate a deep understanding of current enterprise applications to help maintain data fidelity within the systems
Generate comprehensive reports and dynamic dashboards using Power BI and the ServiceNow platform, periodically and on-demand, integrating data from ServiceNow and other enterprise applications
Embrace a commitment to continuous learning, staying abreast of new processes, tools, and technologies to actively contribute to and support business growth
Work closely with the ServiceNow development teams to define, document, and validate requirements
Other duties as assigned