ServiceNow Certified Technical Architect

Govcio LLC•UNAVAILABLE, UNAVAILABLE

1d•Remote

About The Position

GovCIO is currently hiring for a ServiceNow Certified Technical Architect to lead the architecture, design, and implementation of an enterprise-scale ServiceNow CMDB solution for the U.S. Coast Guard (USCG). This technical role focuses on driving platform governance, mapping complex federal requirements to platform capabilities, and providing hands-on technical leadership across multiple platform areas. This is a remote position. The ServiceNow Certified Technical Architect (CTA) will lead the architecture, design, and implementation of enterprise‑scale ServiceNow solutions in support of a USCG program. This role provides hands‑on technical leadership and implementation across multiple platform areas including ITSM, ITOM and ITAM with a primary focus on CMDB implementation.

Requirements

High School Degree with 12+ years of IT experience (or commensurate experience)
Certifications: ServiceNow Certified Technical Architect (CTA).
8+ years of experience with ServiceNow architecture, configuration, workflow development, and platform enhancements.
8+ years of experience implementing CMDB configuration, integration, tuning, and troubleshooting.
Deep understanding of overall ServiceNow platform architecture.
Technical expertise using ServiceNow App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence.
Strong working knowledge of CMDB and CSDM.
Extensive hands-on ServiceNow scripting experience to implement and resolve issues with: Discovery Probes to force the correct pattern, Discovery Patterns to address pattern issues, ETL of Service Graph Connectors, Handling additional fields added to a data pull from a management system (such as Tanium) and updating the service graph connector to handle new fields, Updating identification rules to eliminate duplicate values, Updating reconciliation rules to prevent certain fields from changing (serial number, model)
Demonstrated ServiceNow integration experience with several of the following Service Graph Connectors: SCCM, Tanium, Solar Winds, Dynatrace, Active Directory, MS Intune, Azure, AWS, Cisco Intersight
Implementation of Cloud-based discovery schedules
Implementation of Network-based discovery schedules
Ability to build custom REST API integration into ServiceNow from other management systems
Experience establishing and executing platform governance
Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow.
Active Secret Clearance

Nice To Haves

Prior experience supporting U.S. Coast Guard (USCG) or Department of Homeland Security (DHS) enterprise platform modernization programs.
Advanced professional attributes including working collaboratively in agile teams, working independently with minimal oversight, and communicating with customers.
Advanced certifications such as ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD).
Advanced knowledge of DoD 8570 Baseline Security standards, holding credentials such as Security+ CE, SSCP, CND, or CCNA Security.

Responsibilities

Lead the architecture, design, implementation, tuning, and troubleshooting of the ServiceNow CMDB
Develop models and architectural guidelines.
Identify and translate and business requirements into architectural blueprints
Work directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities.
Serve as the technical SME for IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), CMDB and CSDM.
Design and implement integrations using Integration Hub, REST APIs, and custom spokes.
Lead platform governance, ensuring alignment with best practices and federal security standards.
Guide developers and administrators on technical design, configuration, and implementation.
Produce and maintain technical design documentation, architectural diagrams, and configuration standards.
Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery.