ServiceNow Architect

BDO USA • Oak Brook, IL

2d

About The Position

As a leading mid-market IT services solution provider, BDO Digital is seeking individuals to join the ServiceNow practice to complement its portfolio of service offerings. The ServiceNow Architect is responsible for designing, implementing, and maintaining ServiceNow solutions that align with our client's business objectives. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to drive digital transformation and enhance both our IT service management capabilities and client ServiceNow platform use.

Requirements

• Six (6) or more years of experience in ServiceNow architecture and implementation, required
• Experience with ticketing systems and remote management tools, required
• High School Diploma or GED, required

Nice To Haves

• Bachelor’s degree in Computer Science or Information Technology, preferred
• Masters degree in Computer Science or Information technology, preferred
• Strong understanding of ITIL processes, preferred
• Four (4) or more years working in conjunction with off-shore teams to deliver solutions, preferred
• Experience in large complex ERP deployment, preferred
• Experience working in a consulting environment, preferred
• ServiceNow Certified System Administrator and Certified Implementation Specialist, preferred
• ITIL V3/V4, preferred
• Experience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, (IRM, TPRM, BCM, etc.), preferred
• Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferred
• Ability to work well in a cross-functional team environment preferred

Responsibilities

• Leads the design and architecture of ServiceNow solutions, ensuring they meet business requirements and are scalable, secure, and efficient
• Oversees and leads a team of onshore and offshore developers for the implementation of ServiceNow modules, including ITSM, ITOM, PM, CSM, HRSD, and others, ensuring seamless integration with existing systems
• Customizes and configures ServiceNow applications to meet specific business needs, including workflows, forms, and user interfaces
• Provides technical leadership and guidance to development teams, ensuring adherence to best practices and standards
• Collaborates with client business stakeholders, IT teams, and vendors to gather requirements and translate them into technical solutions
• Monitors and optimizes the performance of ServiceNow applications, identifying and resolving issues to ensure high availability and reliability
• Maintains comprehensive documentation of architecture, design, and implementation processes
• Provides training and support to end-users and IT staff to maximize the value of ServiceNow solutions
• Escalates any issues to senior management, as needed
• Provides regular status updates on implementation
• Prepares formal and informal presentations for various internal and external meetings
• Other duties as required

Benefits

• Employee Stock Ownership Plan (ESOP)
• Flexibility
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED