ServiceNow Architect

Delan Associates, Inc • Columbus, OH

1d • Onsite

About The Position

We are seeking a dual-threat ServiceNow Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level—defining platform standards and governance—while remaining "hands-on" to develop, configure, and troubleshoot complex workflows. The successful candidate will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.

Requirements

• 8+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
• Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).
• Proven track record of working within FedRAMP or similarly regulated government cloud environments.
• Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
• Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
• ITIL v4 Foundations

Nice To Haves

• ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)
• Security+ or similar cybersecurity certification

Responsibilities

• Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
• Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
• Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
• Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.
• Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
• Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed