ServiceNow Business Process Manager

Accenture • Arlington, TX

4d • Hybrid

About The Position

The ServiceNow Business Process Manager will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance, collaborating with customers to achieve their business outcomes using ServiceNow. The Business Process Consultant must be an excellent communicator, tactful diplomat, problem solver and out of the box thinker – with the ability to understand and respond to customer and business needs in rapidly changing business environment. The position requires a deep understanding of the business of the customer and the new system, features and functionality to identify and document all needed changes and adjustments required to enable business operation for users and processes which will interact with the system. This role will lead all process and design workshops for the project and be a trusted advisor with the customer throughout the engagement. Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams are required to be successful in this role. Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Requirements

• Minimum 5+ years’ experience working in the ServiceNow platform.
• Minimum 4+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
• Minimum 4+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
• Minimum 4+ years’ experience identifying how to meet business requirements using ServiceNow.
• Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience).
• Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.
• Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
• Extensive experience in process management competencies.

Nice To Haves

• ITIL v4 Managing Professional or Strategic Leader Certification
• Agile Scrum Product Owner Certification
• ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.
• Agile Scrum Master certification
• Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.

Responsibilities

• Delivering Industry Best Practice guidance
• Collaborating with customers to achieve their business outcomes using ServiceNow
• Understanding and responding to customer and business needs in a rapidly changing business environment
• Identifying and documenting all needed changes and adjustments required to enable business operation for users and processes which will interact with the system
• Leading all process and design workshops for the project
• Acting as a trusted advisor with the customer throughout the engagement

Benefits

• medical
• dental
• vision
• life
• long-term disability coverage
• a 401(k) plan
• bonus opportunities
• paid holidays
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level