ServiceNow Business Analyst

Guidehouse • Richmond, VA

2d • Hybrid

About The Position

Guidehouse is seeking a ServiceNow Business Analyst to lead ServiceNow workstreams, interact with clients and users to identify and translate functional requirements, and collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications. The role involves translating complex business requirements into technical designs and solutions using ServiceNow, supporting projects by capturing current state processes and pain points, and designing future state processes. The Business Analyst will maintain frequent engagement with users and stakeholders throughout all project phases, collaborate closely with technical teams, stay current with ServiceNow products and industry trends, conduct technical assessments, build functional work products (process maps, design documents, communications), support functional product testing and training, and create technical and functional documentation for ServiceNow solutions.

Requirements

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
• A Minimum of FOUR (4) years of professional experience
• Bachelor's Degree (Computer Science, Information Technology or Business is preferred)
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
• Experience working in an Agile environment

Nice To Haves

• Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Agile, SCRUM, or SAFe certifications are preferred
• Candidates with an Active "SECRET" or higher-level clearance are preferred
• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
• Excellent verbal and written communication skills
• Strong analytical, problem-solving skills
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Heightened attention to detail
• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
• Hands-on experience configuring ServiceNow solutions
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment

Responsibilities

• Leading ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirements
• Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications
• Translating complex business requirements into technical designs and solutions using ServiceNow
• Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications
• Staying current with ServiceNow products, features, and industry trends to drive innovation
• Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations
• Building functional work products such as, but not limited to, process maps, design documents, and communications
• Supporting functional product testing and training activities
• Creating technical and functional documentation for ServiceNow solutions

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level