Service Now Asset Analyst

FlightSafety International•Columbus, OH

About The Position

The Configuration Management Data Base (CMDB) Analyst provides the experience, deep process understanding and foresight to build and maintain a leading-edge, world-class CMDB program. The CMDB Analyst is responsible for the lifecycle of IT assets (Acquisition through End of Life) as well as building and maintaining a Configuration Management Data Base (CMDB) in ServiceNow as well as other tools used across the enterprise. The role is responsible for ensuring complete and accurate IT Hardware Asset information and IT Software Asset Management, their relationship to IT Services in the CMDB. Responsible for Lifecycle of assets, asset tracking and projects related to asset management. Responsible for management of asset vulnerabilities and lifecycle updates. Drives Key Performance Indicators and aligns them with strategic technology goals. Enabling operational efficiency, as well as identifying opportunities for cost savings/avoidance and risk mitigation. Oversees the development of strategy, process alignment, performance measurement, training, and communications. Oversees analysis of the environment; ability to identify potential points of failure, areas for improving administration, and identifying pain points and bottlenecks. Leads root cause analysis efforts.

Requirements

2 years’ experience working with ServiceNow
2+ years in a deskside support role
Strong understanding of ServiceNow Incident Management
ITIL v3 or v4 Foundation training, or higher level of ITIL Certification or willingness to get the certification
3+ years or more of practical IT ServiceNow/CMDB experience
Understanding of IT service offerings, standards, policies, business strategies and financials
Excellent Knowledge of: ITIL Service Management processes, Six Sigma methodology, Asset Management tools (ServiceNow preferably), analytical and BI tools (Tableau, Alteryx, PowerBI, Spotfire or equivalent), Common Service Data Model, CMDB build strategy
Good knowledge of IT Services functions and their responsibilities
Strong analytical and problem-solving ability
The ability to work and team effectively with business, management personnel, and diverse and geographically dispersed teams
Good reporting skills
Possess innovative mindset by being open to new ideas and works comfortably with global teams
Excellent English language skills (verbal and written)
Excellent communication, collaboration and basic project management skills
Good presentation skills with ability to present material clearly and concisely
Excellent awareness of different cultures and working practices across the regions
Proven experience in working in, and basic management of, diverse and geographically dispersed teams

Responsibilities

Build and maintain a leading-edge, world-class CMDB program
Responsible for the lifecycle of IT assets (Acquisition through End of Life)
Build and maintain Configuration Management Data Base (CMDB) in ServiceNow and other enterprise tools
Ensure complete and accurate IT Hardware Asset information and IT Software Asset Management, and their relationship to IT Services in the CMDB
Responsible for Lifecycle of assets, asset tracking and projects related to asset management
Responsible for management of asset vulnerabilities and lifecycle updates
Drive Key Performance Indicators and align them with strategic technology goals
Enable operational efficiency, identify opportunities for cost savings/avoidance and risk mitigation
Oversee the development of strategy, process alignment, performance measurement, training, and communications
Oversee analysis of the environment to identify potential points of failure, areas for improving administration, and pain points and bottlenecks
Lead root cause analysis efforts