ServiceNow Architect | W2 Only | Remote

Xlysi•Chicago, IL

3d•Remote

About The Position

We are seeking a skilled ServiceNow Architect to join our team. This role involves making presentations to customers and prospects, outlining technical solutions to business challenges, and serving as a technical leader. You will provide thought leadership in ServiceNow, contribute to proposal preparation, and ensure high-quality project delivery. The role requires developing internal demo environments, building trusted relationships, and analyzing customer requirements to create effective ServiceNow solutions. You will also participate in evaluating new ServiceNow releases and maintaining certifications to expand project opportunities. This is a billable role with a minimum of 50% client-facing work.

Requirements

5+ years’ experience architecting, selling and implementing technical solutions involving ServiceNow.
BS/BA degree in Engineering or Computer Science or equivalent experience.
In-depth technical knowledge of ServiceNow modules, including ITSM, ITOM, ITAM, Integration Hub, HRSD SPM and Creator Workflow is required.
Ability to articulate how technical solutions can solve business problems with ServiceNow.
Demonstrated capability as technical project manager, technical lead, and solutions architect with ability to provide technical and thought leadership to ServiceNow projects and prospective projects.
Strong influencing, communication and presentation skills with ability to represent complex solutions in a straightforward and easily understood way.
Strong interpersonal and leadership skills with ability to establish credibility with customers, stakeholders, staff and prospects.
Demonstrated success as an implementer in an externally facing consulting environment.
Ability to package, price, and scale service offerings.
Experience implementing scalable processes and KPIs.
Strong focus on delivery quality, customer satisfaction, and risk management.
Strategic thinker with hands-on execution capability.
Data-driven decision maker.
Calm, decisive, and solution-oriented under pressure.

Nice To Haves

Technical knowledge of SecOps and IRM is desired but not required.
Some travel may be required.
Executive presence with the ability to influence senior stakeholders internally and externally.
Comfortable leading through growth, change, and operational transformation.

Responsibilities

Make presentations to customers and prospects outlining technical solutions to stated business challenges and/or goals.
Serve as a technical leader on major projects and to more junior members of the team.
Provide thought leadership in ServiceNow to the team and customers/prospects.
Ability and desire to roll up sleeves and write code if project success requires it.
Respond to requests for proposal and proposal/SOW preparation, including development of project implementation plans, cost estimates and resource plans.
Assume the role of technical lead on large or small ServiceNow projects, ensuring high quality delivery and customer satisfaction.
Develop internal lab/demo environment architecture.
Develop trusted relationships with project team members, customers and prospects.
Analyze customers business and functional requirements and develop cost effective, creative ServiceNow technical solutions to fulfill requirements.
Participate in evaluation of new ServiceNow releases and functionality.
Maintain certifications and learn new skills to increase the amount of projects assigned.
Other duties as needed.