ServiceNow Architect

Ulta Beauty, Inc. • Bolingbrook, IL

19d • Hybrid

About The Position

Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability—and is recognized that way. We’ve been defined as a “mature start-up.” A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are.
We’re engineering for the future of retail, and it’s no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you’ll find that virtually nothing’s impossible at Ulta Beauty.
THE IMPACT YOU CAN HAVE:
The Solution Architect – ServiceNow is a technology leader responsible for creating business-ready solutions utilizing the ServiceNow platform across the organization. This individual will define how to best leverage ServiceNow to deliver business value, improve operational efficiency, and reduce total cost of ownership (TCO).
The ideal candidate is a highly skilled technical expert who can translate complex business requirements into scalable, secure, and sustainable platform solutions. They will drive platform governance, integration strategies, and architecture standards while collaborating with senior ServiceNow architects as well as cross functional teams and other enterprise architects to ensure a cohesive, connected IT ecosystem.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. Advanced degree or certifications preferred.
• 5+ years of experience in IT architecture, design, and development roles.
• 3+ years of experience architecting and delivering solutions on the ServiceNow platform.
• Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, App Engine).
• Proven experience designing scalable, secure, and maintainable platform architectures.
• Knowledge of integration patterns and experience with REST, SOAP, MID Servers, and other integration methods.
• Experience working in agile and DevOps environments.
• Excellent communication, presentation, and stakeholder engagement skills.
• Strong leadership and influencing capabilities, with the ability to drive alignment across diverse teams and levels.

Nice To Haves

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications strongly preferred.
• Experience in large-scale enterprise environments; retail or multi-business unit experience is a plus.

Responsibilities

• Collaborate with senior ServiceNow architects to help define ServiceNow platform vision and strategy to align with enterprise goals and evolving business needs.
• Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps, App Engine) ensuring scalability, maintainability, and integration with broader enterprise systems.
• Act as a trusted advisor and subject matter expert on ServiceNow capabilities, platform governance, and architectural best practices.
• Collaborate to establish and enforce platform standards, guardrails, and frameworks to ensure consistent, secure, and high-quality implementations.
• Collaborate closely with business and IT stakeholders to gather requirements, assess current state, and design target state solutions.
• Drive platform maturity and innovation by identifying new modules, capabilities, and enhancements aligned with business priorities.
• Lead the evaluation, design, and implementation of new ServiceNow features, upgrades, and integrations.
• Ensure that data models, workflows, and user experiences are consistent, reusable, and optimized.
• Provide technical oversight to development teams and support project delivery across multiple ServiceNow workstreams.
• Partner with other Solution Architects to ensure the ServiceNow platform integrates effectively within the broader enterprise architecture.
• Define and evolve methodologies, processes, and tooling for platform design, delivery, and governance.
• Monitor technology trends, platform roadmaps, and emerging practices to recommend innovative uses of ServiceNow to the business.
• Serve as a thought leader and coach to development teams and product owners
• Define and enforce ServiceNow platform governance, security, and compliance standards.
• Work closely with IT leadership to contribute to IT strategy development and technology planning.
• Lead platform-level decision-making, including architecture reviews, vendor evaluations, and solution assessments.
• Contribute to broader enterprise architecture initiatives and ensure architectural alignment across platforms and systems.
• Develop strategic relationships with business and technology stakeholders to advocate for the platform and identify future opportunities.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees