ServiceNow Architect

Bright Vision Technologies•Alpharetta, GA

10h•Remote

About The Position

Bright Vision Technologies is seeking a skilled ServiceNow Architect to join their dynamic team. This role is responsible for leading the design, governance, and long-term evolution of the ServiceNow platform across various modules including ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The position requires deep platform mastery and enterprise architecture judgment to establish standards for data, integration, security, and customization, ensuring the platform remains scalable, maintainable, and aligned with business priorities. The ideal candidate will have experience architecting ServiceNow at an enterprise scale, shaping multi-year roadmaps, and influencing stakeholders across engineering, business, and executive levels. This is a full-time, remote, direct W2 position with Bright Vision Technologies, offering long-term engagement and competitive compensation.

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles.
Deep expertise across multiple ServiceNow modules.
Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals.
Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios.
Experience designing CMDB, discovery, and service mapping implementations.
Strong understanding of platform security, ACLs, and role design at scale.
Experience leading major upgrades and release planning.
Excellent communication and stakeholder management skills.
ServiceNow CTA, CIS, or CSA certifications.

Nice To Haves

ServiceNow Certified Technical Architect (CTA) credential.
Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features.
Exposure to multi-instance, multi-region ServiceNow deployments.
Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP).
Familiarity with HAM Pro, SAM Pro, or App Engine Studio.

Responsibilities

Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains.
Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules.
Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design.
Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs.
Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns.
Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles.
Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time.
Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization.
Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically.
Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs.
Mentor developers, admins, and tech leads on ServiceNow best practices.
Coordinate with security and compliance teams to ensure the platform meets regulatory obligations.
Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later.
Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution.