ServiceNow Analyst

Suncor Energy•Calgary, AB

19h•Onsite

About The Position

At Suncor, we produce and provide energy. When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work. Join Suncor’s ServiceNow Platform Team and help power one of the company’s most critical enterprise platforms. ServiceNow is the central hub where employees request services, track work, and connect to key systems like SAP, Workday, MDM, Saviynt, and Microsoft. This is an exciting opportunity for a hands-on, curious ServiceNow analyst who is eager to learn, grow, and gain exposure to how a large-scale enterprise platform operates.

Requirements

2 years of experience or exposure to ServiceNow through education, internships or co-ops
Post-secondary degree or diploma in Computer Science, Information Systems or a related field
Familiarity with ServiceNow concepts such as forms, workflows, catalog items and reporting
Strong collaboration skills with the ability to work effectively as part of a team and build positive working relationships across the organization

Nice To Haves

Transferrable skills are acknowledged and valued.

Responsibilities

Support the development, maintenance and enhancement of ServiceNow reports, dashboards, indicators and widgets used by various business teams
Assist with the maintenance of the ServiceNow Service Catalog and ensure items are accurate, easy to use and aligned with platform standards
Support the administration and monitoring of Service Level Agreements (SLAs)
Assist in creating and maintaining Automated Test Framework (ATF) test cases
Support regression testing for platform enhancements and upgrades and follow established change management and release processes
Provide day-to-day support for the ServiceNow platform by helping troubleshoot issues and respond to user questions
Work with senior platform team members, developers, and partners to resolve incidents and support ongoing improvements

Benefits

Competitive compensation
Regional-based uplifts
Annual bonuses
Long-term financial rewards
Pension programs
Savings plans with company matching
Employee assistance program
Comprehensive company-paid health, dental, and vision benefits for you and your family
Generous paid vacation time
Personal time-off
Internal mobility
Succession planning
Employee training and development programs