ServiceNow Analyst

Cipher Digital•Quinte West, ON

About The Position

Cipher Digital is running a multi-workstream ServiceNow implementation covering ITSM, IRM, Vendor Management/Source-to-Pay/TPRM (integrated with Workday Financials), CSM, SecOps, and CLM. We're hiring a ServiceNow Analyst who knows the product well and can work directly with business stakeholders to translate their needs into the right ServiceNow solution — guiding them toward what the platform does well and steering them away from requests that don't fit.

Requirements

4+ years of business analysis experience, ideally with ServiceNow as the primary platform
Solid working knowledge of ServiceNow capabilities across modules (ITSM, IRM, CSM, SecOps, CLM, or Vendor/Procurement)
Experience translating business requirements into functional specs or user stories
Strong facilitation skills — comfortable running requirements workshops with non-technical stakeholders
Excellent written and verbal communication skills
Ability to read a process and identify where ServiceNow adds value vs. where it doesn't
Background in change management or user adoption/training
Exposure to IT compliance frameworks (SOC 2, ISO 27001) as they relate to IRM

Responsibilities

Partner with business stakeholders across workstreams to gather and clarify requirements
Translate business processes and pain points into ServiceNow-compatible solutions
Advise stakeholders on what ServiceNow can and can't do well, and recommend the right approach for their need
Document current-state and future-state processes, and write clear user stories/requirements for the development team
Facilitate workshops and demos to align stakeholders on process design before build
Support UAT, training, and adoption for new workstream rollouts
Act as a liaison between business teams and technical/implementation teams