Software Configuration Analyst (ServiceNow)

Consumers Energy•Jackson, MI

2d•Hybrid

About The Position

The Applications and Analytics team is at the heart of innovation, powering Michigan’s future by crafting cutting-edge digital solutions that transform how our customers and communities experience energy. Guided by our Digital First strategy, we harness modern technical practices and agile methodologies to create intuitive, impactful software that drives measurable business value and enhances user experiences. Join a dynamic team where collaboration, creativity, and impact converge! We partner closely with business teams to uncover digital opportunities, prioritize high-impact outcomes, and deliver trustworthy, user-friendly technology. By embracing our CE Way principles—engaging on solutions, illuminating priorities, and minimizing waste—we build systems that are simple, helpful, and valuable. If you’re passionate about innovation, community, and shaping a sustainable energy future, come grow with us at Consumers Energy! The Software Configuration Analyst is responsible for the configuration, maintenance, and ongoing support of vendor software solutions, including Commercial Off-the-Shelf (COTS) products. This role requires a strong understanding of solution architecture, business processes, and data requirements to ensure optimal system performance, security, and efficiency. The Software Configuration Analyst collaborates closely with internal stakeholders to ensure software functionality aligns with organizational needs.

Requirements

Knowledge of software configuration, testing, and maintenance best practices.
Strong vendor management and relationship management skills.
Ability to identify and manage constraints within vendor platforms, including technical limitations and compliance requirements.
Familiarity with vendor-provided software solutions and COTS products.
Solid understanding of solution architecture and business processes.
Strong analytical and problem-solving skills.
High attention to detail, ensuring software solutions meet quality standards and operate efficiently.
Expertise in troubleshooting and performance optimization to support system reliability and continuous improvement.
Skilled ServiceNow Configuration Analyst with hands-on experience across multiple ServiceNow modules to support, configure, and enhance enterprise IT and HR service workflows.
Bachelor's degree in Computer Science, IT, Engineering, or a related field with two (2) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
Associate's degree in Computer Science, IT, Engineering, or a related discipline with four (4) or more years of experience in software configuration, development, testing, system administration, and/or maintenance
High School Diploma/GED with degree with six (6) or more years of experience in software configuration, development, testing, system administration, and/or maintenance

Nice To Haves

Strong expertise in ServiceNow configuration, integration, and administration, with the ability to translate business requirements into effective technical solutions while maintaining platform stability and compliance
ServiceNow HR and IT module experience
ServiceNow System Administrator Certification

Responsibilities

Design, document, configure, test, validate, implement, and manage Commercial Off-the-Shelf (COTS) software products, customizing solutions as needed to meet business requirements and ensure seamless integration with existing systems.
Perform routine configuration and maintenance activities to ensure software systems operate securely, efficiently, and effectively. Identify and work within constraints of vendor platforms while optimizing performance and functionality despite technical limitations, licensing restrictions, or integration challenges.
Maintain strong working relationships with software vendors, proactively addressing platform-related issues and ensuring timely resolution to minimize system downtime and disruption.
Perform other duties as assigned.