Application Configuration Support II Analyst - ServiceNow

BJC HealthCare • St. Louis, MO

1d • Remote

About The Position

This position supports one or more of BJC's ERP Products. Under moderate direction, this role supports overall tasks related to technology software product or group of products to support a defined group of stakeholders. This role defines business requirements for enhancements to technology product(s) and external integrations. The Application Configuration Support II Analyst is responsible for configuring, documenting, modifying, testing, supporting, and maintaining software application products. This role builds collaborative relationships with stakeholders to facilitate usage and acceptance of products or product enhancements. May be assigned to more complex build and configuration tasks and resolves more complex issues. Serves as a resource and mentor to new members on the team and lends expertise on special project teams. Epic or applicable certifications will be required within 6 months of hire.

Requirements

• High School Diploma or GED
• 2-5 years of experience
• No supervisor experience
• 1-3 years of ServiceNow experience

Nice To Haves

• Preference for local candidates
• Healthcare experience preferred
• ServiceNow Certified System Administrator preferred
• Bachelor's Degree
• 5-10 years of experience

Responsibilities

• Investigates and resolves issues relating to technology software products or applications.
• Performs product/application maintenance task, coordinating with vendors, business stakeholders and other Technology groups as appropriate.
• Designs, verifies, documents, amends and refactors moderately complex technology software products configurations for deployment.
• Participates in reviews of own work and leads reviews of colleagues' work.
• Develops and executes test plans and test cases.
• Collaborates across parties involved in product, systems or service design and development to enable comprehensive test coverage.
• Defines and manages scoping, requirements definition and prioritization activities for initiatives of medium size and complexity.
• Facilitates input from stakeholders and enables effective prioritization of requirements.
• Translates concepts into outputs and prototypes and captures user feedback or evaluation to improve designs.
• May be part of an after-hours on-call rotation.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED