ServiceNow Administrator

DMI•Washington, DC

8d•Hybrid

About The Position

DMI is seeking a talented ServiceNow Professional to play a key role in modernizing enterprise IT service management within a dynamic federal environment. Based in the heart of Washington, DC —where technology, policy, and mission intersect—this position offers the opportunity to directly impact how critical government services are delivered at scale. If you’re passionate about building efficient systems, driving automation, and working on high-visibility programs, this is your chance to take ownership of a powerful platform and help shape the future of ITSM. Configure, administer, and enhance the ServiceNow platform to support ITSM and related modules Design and implement workflows, automation, business rules, and UI policies that streamline operations Support and optimize Incident, Problem, Change, Request, and CMDB processes Ensure data integrity across CMDB and service catalog for reliable decision-making Build dashboards and reports that provide real-time operational insights Collaborate with Program Managers, Infrastructure, Cybersecurity, and Service Delivery teams Support platform upgrades, releases, and testing cycles Troubleshoot complex production issues and deliver advanced support Uphold governance, security, and compliance standards in a regulated environment Drive continuous improvement and ITSM maturity initiatives

Requirements

5+ years of hands-on ServiceNow experience
Strong expertise in ServiceNow ITSM (required)
Experience supporting federal or highly regulated environments
Proven experience managing enterprise-level ServiceNow environments
Ability to work independently while balancing multiple priorities
Strong communication skills with both technical and non-technical stakeholders
Required: ServiceNow Certified System Administrator (CSA)
Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
Ability to obtain and maintain a Public Trust
Must be a U.S. Citizen

Nice To Haves

Certified Application Developer (CAD)

Responsibilities

Configure, administer, and enhance the ServiceNow platform to support ITSM and related modules
Design and implement workflows, automation, business rules, and UI policies that streamline operations
Support and optimize Incident, Problem, Change, Request, and CMDB processes
Ensure data integrity across CMDB and service catalog for reliable decision-making
Build dashboards and reports that provide real-time operational insights
Collaborate with Program Managers, Infrastructure, Cybersecurity, and Service Delivery teams
Support platform upgrades, releases, and testing cycles
Troubleshoot complex production issues and deliver advanced support
Uphold governance, security, and compliance standards in a regulated environment
Drive continuous improvement and ITSM maturity initiatives
Deliver a stable, scalable, and well-governed ServiceNow platform
Improve SLA performance and increase operational visibility
Reduce manual processes through smart automation
Drive strong user adoption and stakeholder satisfaction
Maintain high standards for compliance and audit readiness