ServiceNow Senior Administrator

Chesapeake Utilities Corporation

13d • Hybrid

About The Position

The ServiceNow Senior Administrator is responsible for the overall
administration, advanced configuration, stability, and continuous improvement of
the ServiceNow platform. This role acts as a technical platform owner, ensuring
ServiceNow aligns with business processes, governance standards, and enterprise
architecture. The Senior Administrator partners closely with IT, process owners,
integrators, and vendors to deliver scalable, secure, and high quality
ServiceNow solutions across multiple modules. This position goes beyond
day-to-day administration and includes platform design decisions, automation
strategy, and release management.

Requirements

• Bachelor’s degree in information systems, computer science, or related field.
• Strong expertise in ServiceNow platform components (workflows, Flow Designer, scripts, ACLs, update sets).
• Solid understanding of ITSM processes and enterprise service management concepts.
• Experience administering or configuring the ServiceNow platform, with hands‑on focus on CMDB / Configuration Management.
• Experience supporting multiple environments and coordinating platform releases.
• Strong troubleshooting, analytical, and communication skills.
• 7+ years of hands‑on experience administering and configuring the ServiceNow platform in an enterprise environment.

Nice To Haves

• Master’s Degree is a plus.
• Experience supporting ServiceNow implementations, upgrades, or enterprise rollouts.
• ServiceNow Certified System Administrator (CSA) preferred.
• Experience acting as a technical lead or platform owner for ServiceNow preferred.

Responsibilities

• Own the end‑to‑end administration of the ServiceNow platform, including core configuration, system properties, plugins, and upgrades.
• Lead advanced system configuration activities, including core platform settings, module configuration, and controlled customization.
• Act as the primary escalation point for complex ServiceNow platform issues and configuration challenges.
• Oversee user, group, and role management with a strong focus on security, scalability, and maintainability.
• Define and enforce role‑based access models and governance standards across the platform.
• Review and approve access and configuration changes to ensure platform integrity.
• Design, implement, and optimize workflows and automation to improve operational efficiency and reduce manual effort.
• Partner with process owners to translate business requirements into scalable ServiceNow solutions.
• Drive continuous improvement of ITSM and other ServiceNow‑supported processes through automation.
• Lead the creation and maintenance of advanced reports and dashboards to support operational visibility and decision‑making.
• Ensure reporting data accuracy and consistency across ServiceNow modules.
• Enable stakeholders to effectively consume and interpret ServiceNow metrics.
• Contribute to administrator training, documentation, and knowledge transfer to ensure long‑term platform sustainability.
• Establish and maintain configuration standards, administration guidelines, and platform best practices.

Benefits

• Competitive base salary based on successful candidate's background as it relates to the job requirements as well as internal equity considerations
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level