ServiceNow Administrator

Police & Fire Federal Credit Union • Bensalem Township, PA

6d

About The Position

The ServiceNow Administrator will report to the VP of IT Operations and will work closely with all Information Systems department staff. This role is responsible for the day-to-day administration, configuration and maintenance of the ServiceNow platform. This role ensures the system operates efficiently, supports the business process, and meets the defined organizational needs.

Requirements

• 3-5 years’ experience administering ServiceNow
• Strong understanding of ITSM processes (ITIL framework preferred)
• Knowledge of: JavaScript (for scripting with ServiceNow) Flow Designer/Workflow Editor CMDB (Configuration Management Database) LDAP/SSO (SAML, ADFS)
• Strong problem-solving and troubleshooting skills
• Ability to work with stakeholders and gather requirements
• Ability to work under pressure
• Ability to work varying hours in necessary, including evenings.
• ServiceNow Certified System Administrator (CSA)

Nice To Haves

• Experience with additional modules (ITAM & ITOM)

Responsibilities

• Administer and maintain the ServiceNow platforms (Development, UAT & Production), including working with ServiceNow to perform upgrades and patches.
• Configure/Update core modules such as: Incident Management Change Management Problem Management Service Catalog
• Manage users, roles, groups, and permissions
• Create and maintain: Workflows/Flow Designer automations Forms, fields and UI policies Business rules and client scripts
• Monitor system performance and troubleshoot issues
• Manage update sets and migrations between instances
• Manage data integrity (imports, exports, cleanup)
• Configure/Update notifications, SLA & reporting dashboards
• Support integrations with other systems, i.e., SCCM, SolarWinds, SPLUNK.
• Document configurations and maintain governance standards
• Handling user access requests and issues
• Configuration of new forms or fields for business needs
• Troubleshooting incidents related to ServiceNow
• Enhancing workflows & automations
• Support audits & compliance requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed