System Administrator - ServiceNow
About The Position
The ServiceNow System Administrator will operate as part of the IT Service Management team to support the current and future operational needs of BCBSKS. This role will handle configuration and deployment tasks for the BCBSKS ServiceNow sub-prod and production instances, as well as provide day-to-day support and system enhancement recommendations for current and future ServiceNow modules. “This position is eligible to work remotely, hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”
Requirements
- Demonstrated experience as a ServiceNow administrator for incident, change, problem, request, CMDB, and knowledge management applications
- Ability to troubleshoot system issues
- Excellent verbal and written communication
- Capable of working independently and as part of a team to complete tasks and accomplish objectives
- Ability and desire to quickly learn and apply new technical knowledge and skills
- Strong logical thought process for design and analysis
- Experience integrating multiple systems together
- Proven analytical aptitude by reviewing business needs and identifying their effect on the existing infrastructure.
- Bachelor’s degree in computer science, information technology, or related field preferred.
- 5+ years of experience in Information Technology required.
- 2+ years as a ServiceNow administrator required.
Nice To Haves
- ServiceNow Administrator certification preferred
- CMDB development/maintenance experience preferred
Responsibilities
- Collaborate with stakeholders to understand and document requirements
- Design, configure, and deploy forms and workflows in the ServiceNow environment
- Perform unit, system, and integration testing of ServiceNow processes
- Create and maintain documentation for the ServiceNow solution
- Configure and support integrations between ServiceNow and other software solutions
- Adhere to established best practices and standard operating procedures
- Assist with designing, developing, and supporting the CMDB within ServiceNow
- Provide guidance to users regarding how to utilize the ServiceNow platform
- Assist with implementing additional modules of the ServiceNow platform
Benefits
- Incentive pay program (EPIP)
- Health/Vision/Dental insurance
- 6 weeks paid parental leave for new mothers and fathers
- Fertility/Adoption assistance
- 2 weeks paid caregiver leave
- 401(k) plan matching up to 5%
- Tuition reimbursement
- Health & fitness benefits, discounts and resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
