ServiceNow Administrator

DMI

10d • Hybrid

About The Position

DMI is seeking a talented ServiceNow Professional to play a key role in modernizing enterprise IT service management within a dynamic federal environment. Based in the heart of Washington, DC—where technology, policy, and mission intersect—this position offers the opportunity to directly impact how critical government services are delivered at scale.
If you’re passionate about building efficient systems, driving automation, and working on high-visibility programs, this is your chance to take ownership of a powerful platform and help shape the future of ITSM.

Requirements

• 5+ years of hands-on ServiceNow experience
• Strong expertise in ServiceNow ITSM (required)
• Experience supporting federal or highly regulated environments
• Solid understanding of ITIL / IT Service Management frameworks
• Proven experience managing enterprise-level ServiceNow environments
• Ability to work independently while balancing multiple priorities
• Strong communication skills with both technical and non-technical stakeholders
• Required: ServiceNow Certified System Administrator (CSA)
• Ability to obtain and maintain a Public Trust
• U.S. Citizenship required

Nice To Haves

• Certified Application Developer (CAD)

Responsibilities

• Configure, administer, and enhance the ServiceNow platform to support ITSM and related modules
• Design and implement workflows, automation, business rules, and UI policies that streamline operations
• Support and optimize Incident, Problem, Change, Request, and CMDB processes
• Ensure data integrity across CMDB and service catalog for reliable decision-making
• Build dashboards and reports that provide real-time operational insights
• Collaborate with Program Managers, Infrastructure, Cybersecurity, and Service Delivery teams
• Support platform upgrades, releases, and testing cycles
• Troubleshoot complex production issues and deliver advanced support
• Uphold governance, security, and compliance standards in a regulated environment
• Drive continuous improvement and ITSM maturity initiatives

Benefits

• Meaningful technical ownership and influence
• Opportunities for professional growth and certification advancement
• A collaborative, mission-driven culture
• Exposure to complex, high-impact enterprise environments
• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees