ServiceNow Administrator Analyst I

QTS Data Centers • Atlanta, GA

1d

About The Position

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. The Application Administrator I–ServiceNow is responsible for assuring the stability and performance of the ServiceNow platform for QTS. This person is primarily responsible for system maintenance, upgrades, user management, fulfillment of administrative tasks, and performing upkeep of existing solutions. This person must be able to prioritize their day-to-day activities given overarching guidance, own issues from start to finish, and practice proactive communication within a collaborative agile team. This role will provide financial benefits to the company through improved quality, productivity, efficiency, and customer experience.

Requirements

• Associate’s degree in Computer Science or other related field; specialized training ,or equivalent professional experience
• Three or more years of progressive IT experience supporting enterprise and application services
• One or more years of direct administration experience with ServiceNow
• One or more years of hands-on experience with ServiceNow components such as Service Catalog, Incident, Problem, Change, Asset, Release, Knowledge, Performance Analytics etc.
• Working knowledge of the IT Operations Management(ITOM)suite of capabilities, to include MID deployment, Discovery, CMDB, Orchestration, Event Management, Operations Intelligence, Service Mapping, etc.
• Knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features

Nice To Haves

• One or more years of experience working in a data center environment or other relevant critical process environment
• ITIL v3/v4 certification
• Certified ServiceNow Administrator
• Project Management certification (PMP, Agile, Scrum)

Responsibilities

• Provide administrative support to the ServiceNow user base
• Monitor and optimize the health, usage, and overall compliance of the ServiceNow platform
• Identify system deficiencies and divergences from best practice within the production instance
• Coordinate & execute platform upgrades & maintenance
• Perform upkeep on existing solutions (e.g. business rules, UI policies, client scripts, ACLs, workflows, dashboard & reporting, data imports, service catalog development, etc.)
• Provide after hours and on-call support, as needed
• Advise teams on design, development and overall best practice configuration of ServiceNow
• Assist with the design and configuration of new solutions in ServiceNow
• Lead cross-functional review sessions that produce high-leverage learnings use to build organizational capability.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree