Service Writer

BURNCO Careers•Windsor, CO

4d•Onsite

About The Position

The purpose of this position is to coordinate and schedule maintenance and repairs for fleet vehicles. This role involves receiving work order requests and coordinating repairs with various stakeholders, maintaining DOT documentation, managing preventative maintenance schedules, ordering and auditing parts, handling warranty tracking, and responding to fleet-related issues. The Service Writer will also be responsible for data reconciliation, system updates, and other administrative duties.

Requirements

Must be able to work weekday overtime and occasional weekends.
Must be able to provide premier customer service to internal/external customers including vendors.
Strong organization and attention to details skills, able to take initiative and multitask.
Proficiency in Microsoft Office Suite products.
Knowledgeable in computer applications and industry-specific software.
High School Diploma or GED equivalent.
5+ years of related experience working in a maintenance shop facility for heavy duty trucks.

Nice To Haves

Ready mix fleet experience preferred.

Responsibilities

Receive work order requests and coordinate repairs with Area Managers, Fleet Manager, Fleet Maintenance Supervisors, and external repair facilities.
Maintain Department of Transportation (DOT) documentation and records.
Help maintain preventative maintenance schedules and vehicle inspection records for equipment through a computer-based management system.
Order, audit and maintain parts inventories.
Manage warranty tracking for parts and repairs.
Update and maintain notification alerts for Annual Vehicle Inspections (AVI’s), PM’s, etc.
Research and respond to fleet related issues, concerns, and questions.
Reconcile data, enter data system changes, and maintain related files.
Update hours and mileage, labor hours, truck-down report, etc.
Complete other administrative duties as they occur (copying, faxing, scanning, filing, calling, etc.).
Other duties as assigned.