Service Writer

Alliance Industries Inc•Marietta, OH

65d•Onsite

About The Position

Big Hometown Motorsports is an authorized Honda, Yamaha, Kawasaki, Suzuki, Polaris, KTM and CF Moto dealership serving the Mid-Ohio Valley and Tri-State area. We are proud to carry the largest selection of new and pre-owned inventory. Our mission is to provide UNBEATABLE SELECTION and UNBEATABLE SERVICE! We are growing and looking to add to our team. If you would like to join a team that prides itself on integrity and high-quality work, we want to hear from you! Big Hometown Motorsports is seeking a Service Writer to join our team in Marietta, Ohio. Duties include accepting customer vehicles, recognizing problems, servicing customer needs and selling additional services to each customer. Scheduling work and assigning jobs to service technicians and communicating job status to customers. Keeping accurate and on-time reports and records relative to the service department’s operation within the dealership are essential. Assuring that all charges related to work orders are posted properly and are closed on a timely basis.

Requirements

Superior communication and customer service skills
Sales and Selling skills
Knowledge and experience with motorcycles and off-road vehicles

Responsibilities

Greet customers promptly and politely
Gather customer and vehicle information
Understand and Document vehicle symptoms described by the customer
Prepare a complete and accurate estimate of repair and maintenance cost for the customer
Clearly communicate repair and maintenance timeline to the customer
Promptly notify customers of any changes, delays, or additional work needed
Reconcile work performed and associated costs on the repair order
Explain work that was done to the machine to the customer upon pick-up
Re-Schedule customer for their next routine maintenance appointment