Service Writer

BRABAZON PUMPE COMPANY LTD • Maryland Heights, MO

3d • Onsite

About The Position

Brabazon is looking for a full-time Service Writer to join our team! You will be responsible for writing service proposals for all branches, as well as working closely with the Service Managers and Coordinators to keep the Service Departments running efficiently. This job is for you if you want fulfilling work that allows you to provide customers with what they need, have high energy and are a strong team player, are self-motivated and responsive to customer needs, and enjoy working in a fast-paced environment. As you progress in this role, there will be opportunities for personal growth and development. Our goal is to provide a challenging and motivating work experience for all our team members. At Brabazon, you are part of a family. Owned and operated by family since the beginning, we want to preserve that supportive family feel for everyone on the team. We value and care about our team members. We respect everyone’s need for work-life balance, because we too have important personal and family responsibilities. We strive to be owners who are down-to-earth and approachable. We work right alongside our team members, doing our part like everyone else so that we as a team can meet the needs of all the customers who are depending on us. We are proud of and passionate about being a team of experts in our industry who always put the customer first, having a growth mindset, continually innovating and utilizing up-to-date technology, and ensuring a friendly, respectful and safe work environment that emphasizes team collaboration.

Requirements

• High School Diploma or GED equivalent
• Some technical customer service experience or strong mechanical aptitude
• Intermediate computer skills with Microsoft Word, Excel, and Outlook, and CRM
• Self-motivated with a strong sense of customer service.
• Ability to work as a team with internal and external staff members.
• Solid organizational skills with the ability to multi-task.
• Ability to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.

Nice To Haves

• A 2 year degree or higher is preferred.
• Prefer a minimum of three (3) years of technical customer service experience, however, a person possessing good mechanical aptitude would be sufficient.
• Previous experience with pumps, compressors, and vacuum equipment is an asset, but not required.

Responsibilities

• Gathering Parts Information in preparation of writing service quotes.
• Calculating service quote total pricing.
• Writing service quotes from Templates provided.
• Share pricing calculation & service quotes with applicable Branch Service Manager.
• Opening work orders for Local Service Branch jobs
• Preparing Local Branch service orders and ensuring required parts are available for Service Technicians
• Answer incoming phone calls for the local Service Branch
• Billing and maintaining open order report
• Maintaining service schedule for the Service Center

Benefits

• health insurance
• dental insurance
• vision insurance
• life insurance
• disability insurance
• flexible spending account
• PTO
• holiday pay
• 401(k) program with a 100% employer match on the first 3% and 50% match on the next 2%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED