Service Writer

Jesco Inc•Lumberton, NJ

5d•$31 - $34•Onsite

About The Position

JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions. We proudly represent John Deere, Wirtgen, Kleeman, Vögele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service. Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company! JESCO offers benefits after 30 days of employment, including Medical, Dental, Vision and Prescription. Enroll into a generous 401k option after 6 months. JESCO is a mid-sized company that continues to expand and grow. Join a great team that offers career advancement and start your career with JESCO! Service Writer Function: Responsible for providing administrative assistance in coordination with other service department personnel and in accordance with the established guidelines of the company.

Requirements

Associate’s Degree or Equivalent preferred but not required.
Valid Driver’s License – Must meet underwriting requirements.
Prior service management and/or customer service experience helpful.
Oral Communication
Written Communication
Technical Communication
Reading
Computer Literacy
Customer Relations
Diplomacy
Professionalism
Math Aptitude
Organization
Planning
Time Management

Responsibilities

Receive and handle all incoming calls; customer, internal, and manufacturers’ representatives, and determine what calls should have messages taken, and what calls are passed through to service manager
Close internal sales work orders, submit PDI check lists, and match warranty credit memos to invoices
Process payroll for service department, including billing time cards for field service
Create and process all service department purchase orders. Follow purchase order until manager’s approval
Handle service department vendors not directly billed on work orders, such as office supplies, generators, waste stream, tooling purchases, and shop supplies.
Assume responsibility of cashier: responsible for processing all C.O.D. Payments, including checks and credit cards
Maintain service department records, including work orders, filing or archiving, DOT records, personnel jackets, PM contracts and the like.
Warranty process: Run monthly reports and notify rental manager of expiration status. Notify customer through certified letters of warranty status
Prepare and process extended warranty, including all paperwork, electronic submission, and payment
Planned maintenance: process paperwork and invoicing for PM maintenance plans for both one-time and repetitive billings.
Assist service manager in maintaining manufacturers’ Product Improvement Programs with regard to customer contract, scheduling, locations unknown, and SIS processes
Maintain all service department correspondence under the direction of Product Support Manager and both Service Managers
Individuals must comply with all safety requirements and be able to lift and move up to 70 lbs.
Make yourself available for overtime, understanding that the equipment repair business may call for it from time to time
Actively communicates, assists and reports to both field and shop service managers
Continually report to the product support manager any problems encountered with customer satisfaction, employee relations, or product performances
Perform other related duties as assigned.