Service Writer

PS Logistics • Scottsboro, AL

13d • Onsite

About The Position

A Service Writer must provide support to drivers, mechanics, and office teams daily. This position is in a repair shop environment. You will handle the organization of shop workflow, writing up Work Orders, Purchase orders, overseeing a parts inventory, and providing end-of-month inventory counts. This is a seasonally paced work environment. Qualified individuals will have a deep understanding of diesel engines, truck parts, DOT regulations, and heavy-duty repair processes. In this role, the ideal individual must have the ability to translate complex technical jargon into clear, understandable terms for the customer.

Requirements

• Capacity to juggle multiple trucks, driver complaints, and technician questions simultaneously in a fast-paced, loud shop environment.
• High School Diploma (Required)
• Proficient with Microsoft Office Suite including (MS Outlook, MS Excel, MS Word, MS Teams).
• Experience using computerized fleet maintenance, invoicing, and scheduling systems.
• A high aptitude in learning new software applications specific to our organization such as McLeod, etc.
• Good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person, telephone and email.
• Customer service-oriented
• Team-oriented
• Good organizational skills
• Ability to effectively manage multiple tasks simultaneously.

Nice To Haves

• Service Writer experience highly desired, but not required.
• Deep understanding of diesel engines, truck parts, DOT regulations, and heavy-duty repair processes.
• Ability to translate complex technical jargon into clear, understandable terms for the customer.
• Parts management experience.

Responsibilities

• Write-up drivers repair needs
• Communicate with the Drivers and Driver Managers through the repair process
• Advise customers of the required repair and cost estimates
• Communicate through email, work order, and verbal explanation
• Create, Detail, Close, and Review work orders
• Communicate repair needs to obtain proper approval, for repairs, when needed
• Manage inventory stock levels
• Core and part credit returns
• Issue purchase orders
• Work in unison with onsite repair providers to prioritize pressing repairs
• Prepare warranty part returns and submissions back to manufacturer’s
• Driver support functions
• EOM Inventory counts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED