Service Writer

Caskinette Ford•Carthage, NY

10d•Onsite

About The Position

Caskinette Ford is seeking a Service Writer/Consultant to join their team in Carthage, NY. This role offers the opportunity to build a solid career in a professional yet fun environment where hard work is rewarded and growth is encouraged. The dealership is part of the Ford family, valuing service to each other and the world, and is one of the largest volume dealerships in the North Country. They pride themselves on utilizing state-of-the-art technology and processes across all departments to ensure a cutting-edge experience for employees and customers. Their mission is to earn customer trust and loyalty by exceeding expectations, working together as one team with humility, integrity, and perseverance.

Requirements

Valid Driver’s License (Ability to Drive Manual Transmission Preferred)
Strong Customer Service and Communication Skills
Ability to Identify the Problem Quickly
Knowledge of Automobiles
Proven Record of Achieving Exceptional Customer Satisfaction
Very Energetic Personality
A Desire for a Long-term Career with a Growing Organization
Personal and Professional Integrity
Computer Skills and Willingness to Learn New Programs
Ability to Learn New Technology and Repair and Service Procedures and Specifications
Ability to Lift 50 Pounds and Work on Your Feet for Extended Periods of Time
Ability to Work in a Fast-paced Environment
Positive, Friendly Attitude
High School Diploma or Equivalent

Nice To Haves

Previous Experience at a Ford Dealership is a plus
Past Experience As a Service Advisor, Assistant Lane Manager or Service Consultant is a plus

Responsibilities

Greet customers promptly and courteously.
Listen carefully to concerns and document repair needs.
Provide accurate cost and time estimates before work begins.
Schedule service appointments and maintain repair orders.
Set up loaner vehicles and confirm insurance when required.
Advise customers on proper vehicle maintenance per manufacturer guidelines.
Communicate additional service needs, costs, and timing clearly.
Keep customers updated on repair progress and changes.
Review completed work with customers and answer questions.
Explain warranty coverage and policies as needed.
Support the Service Manager and overall team as required.

Benefits

Aggressive commission based pay
Professional training with base pay
Health, dental, vision and life insurance
SAMS's App, which is unlimited no cost virtual visits for a range of conditions, from common ailments to chronic care management
PTO, Vacation and paid holidays off
Supportive, team-oriented environment
Paid Holidays & Pto
401(K) Retirement Plan
Vehicle Purchase Discounts
Opportunities for Advancement