Service Writer

All-Star Automotive • Columbia, MO

24d • $40,000 - $100,000 • Onsite

About The Position

This role serves as the crucial connection between customers and technicians in an automotive service environment. The Service Advisor is responsible for greeting customers, understanding their vehicle concerns, communicating these concerns to technicians, and clearly explaining necessary repairs or maintenance to customers. The primary goal is to ensure a smooth and positive customer experience from the initial contact through the completion of service. This position offers a career path with opportunities for growth into leadership roles within a rapidly expanding company.

Requirements

• Strong communication skills
• Ability to remain positive under pressure
• Comfortable interacting with many people
• Organized and detail-oriented
• Coachable and open to feedback
• Motivated by growth and performance
• Team player who cares about customers
• Willingness to learn
• Customer service experience
• Sales experience
• Hospitality experience
• Retail experience
• Restaurant experience
• Management experience

Nice To Haves

• Automotive experience

Responsibilities

• Welcome and assist customers
• Communicate vehicle concerns to technicians
• Explain repair recommendations in simple terms
• Build trust and long-term relationships
• Help customers make informed maintenance decisions
• Keep work moving efficiently through the shop
• Support team productivity and customer satisfaction

Benefits

• Monday–Friday schedule
• No weekends
• Paid holidays
• Paid vacation and sick time
• Health insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• 401(k) with company match
• Paid training and development
• Financial education resources
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed