Service Writer - Pocono Mountain Harley-Davidson
American Road Group•Tannersville, PA
•Onsite
About The Position
American Road Group is seeking a Service Writer at Pocono Mountain Harley-Davidson in Tannersville, PA! This is a full-time position. Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.
Requirements
- Outgoing, friendly personality with superior communication skills
- Excellent customer service
- Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
- Experience with POS systems and parts and management computer software.
- General knowledge of computers and great phone etiquette.
- Current motorcycle license.
Nice To Haves
- Knowledge or experience of servicing Harley-Davidson Motorcycles
Responsibilities
- Provide superior customer service to both internal and external customers.
- Assist Service Department Manager in maintaining a smooth-running efficient department.
- Sell products and services based on additional work needed and service specials.
- Articulate and document customer concerns and assign jobs to technicians.
- Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
- All other duties as assigned.
Benefits
- Employee discounts on motorcycles, merchandise and parts!
- Paid time off + Holidays.
- Health Benefits offered including Medical, Dental, and Vision.
- 401k Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
