Service Writer

East Bay Motorsports Inc • Hayward, CA

10h • Onsite

About The Position

East Bay Motorsports is looking for an experienced and customer-focused Service Writer to join our team. You will serve as the main point of contact between customers and technicians, ensuring smooth communication and top-quality service delivery. We represent the following brands at our East Bay location: Honda, Yamaha, Kawasaki, Suzuki, Sea-Doo, Can-Am and CF Moto. Our product lines include motorcycles, watercraft, Side by Sides, ATV’s and generators.

Requirements

• Prior experience in a service advisor or writer role
• Strong customer service and sales skills
• Basic knowledge of powersports or motorsports
• Excellent written and verbal communication
• Organized, detail-oriented, and able to multitask
• Clean driving record & valid California driver's license
• Must be available to work Saturdays
• Familiarity with Lightspeed EVO dealership software
• Ability to use web tools and manufacturer systems

Nice To Haves

• Spanish bilingual preferred

Responsibilities

• Greet customers and schedule service appointments
• Write repair orders and communicate service details to technicians
• Provide status updates to customers about service progress
• Manage service jobs in progress and ensure timely completion
• Order and track parts for warranty or recall work
• Submit warranty invoices and follow up on collections
• Meet monthly service sales goals
• Maintain strong relationships with customers, OEMs, and vendor

Benefits

• Employee discounts
• 401K
• Medical insurance with company contribution
• Dental, Vision, plus more
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed