Service Writer

4Rivers Equipment LLC•Albuquerque, NM

5d•Onsite

About The Position

4Rivers Equipment is seeking qualified candidates for a full-time Service Writer position. This position works with the customer through the entire service process to ensure complete satisfaction. The ideal candidate is a social go-getter, ready with all the solutions both their team and customers need, and enjoys completing checklists. 4Rivers Equipment is an equal opportunity employer and encourages candidates with disabilities to apply, committing to provide reasonable accommodation during the application process and throughout employment.

Requirements

High School diploma or equivalent experience.
Outstanding interpersonal and customer service skills.
Strong technical background.
Strong communication skills.
Ability to multi-task.
Knowledge on Service Department Operations and heavy equipment technology.

Responsibilities

Complete customer service authorizations.
Provide cost estimates or quotations as required.
Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.
Identify all repair needs.
Communicate estimated job start time and completion date – update completion date as necessary.
Solicit additional service work identified by technician’s inspection and found during repair of the equipment.
Assign SPG’s or estimated repair times to work order segments.
Supervise repairs and manage service jobs.
Approve technician’s service report and perform final inspection of the machine.
Review invoice with customer prior to closing work order.
Invoice customer, internal, and warranty work.