Service Writer

Parish Tractor • Robertsdale, AL

18d • Onsite

About The Position

Service Writer Parish Tractor is a trusted Kubota dealership dedicated to providing exceptional service and support to our customers. We are seeking a detail-oriented and customer-focused Service Writer to join our team in Robertsdale, AL. If you have strong communication skills and a passion for customer service, we want to hear from you!

Requirements

• Proficiency in computer systems and service-related software.
• High school diploma or equivalent required

Nice To Haves

• Prior experience as a Service Writer, Service Advisor, or in a comparable position is preferred.
• Knowledge of Kubota equipment or similar machinery is a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• additional training or certifications are a plus.

Responsibilities

• Serve as the primary point of contact for customers requiring service and repairs.
• Accurately write up service requests, ensuring all details are recorded properly.
• Communicate with technicians to provide clear job instructions and manage workflow.
• Provide customers with service estimates, timelines, and updates throughout the process.
• Process work orders, warranties, and invoices efficiently.
• Maintain records of all service transactions and ensure proper documentation.
• Assist in scheduling service appointments and coordinating repairs.
• Ensure excellent customer satisfaction by addressing concerns and providing timely resolutions.
• Ability to work half days on Saturdays during busy season.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED