Service Writer
About The Position
Roberts International Trucks is looking to make an immediate hire for a qualified personable service advisor. This position is to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, checking in repairs, estimating costs, and conducting inspections. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
Requirements
- Excellent customer service skills
- Interpersonal skills
- High communication skills
- Understanding of commercial truck/automotive technology
- Understanding of the commercial truck/automotive industry
Responsibilities
- Greeting customers
- Listening to customer requests
- Scheduling appointments
- Checking in repairs
- Estimating costs
- Conducting inspections
- Determining vehicle issues and problems with customers
- Determining repair timelines
- Conveying customer concerns to technicians with accurate repair descriptions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
