Service Writer

Eagle River Ford•Eagle River, WI

40d•Onsite

About The Position

We’re looking for a Service Writer to join our dealership’s service team. In this role, you’ll be the primary point of contact for customers needing vehicle service and repairs, ensuring a smooth, efficient, and customer-focused experience from start to finish. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

High school diploma or equivalent
Valid driver’s license with a clean driving record
2+ Years of automotive service advisor experience required
Fluent in English with strong communication and multitasking skills
Proficiency with computers and dealership management systems
Ability to stay focused and productive in a fast-paced, interruption-heavy environment

Nice To Haves

Completion of service advisor/customer satisfaction training preferred

Responsibilities

Greet customers, listen to their service needs, and create accurate repair orders
Maintain strong customer relationships and deliver consistent communication throughout the repair process
Monitor progress of repairs and keep customers updated regularly
Coordinate with technicians on timelines, parts needs, and job completion
Maximize service department profitability by identifying and offering recommended services and promotions
Uphold ethical standards and dealership policies
Participate in quality control and help develop standard operating procedures
Maintain a clean, professional, and organized work environment