Service Writer

Open Road Auto Group•Union, NJ

3d•Onsite

About The Position

Service Advisors help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. As a driver’s personal link to the Aftersales department, the Service Advisor establishes a critical and ongoing relationship with our clients. The Service Advisor is responsible for inspecting vehicles, accurately identifying and verifying clients’ service needs, and recording this information along with current vehicle and client details on the repair order. They interact with customers to determine immediate service needs, serve as a liaison between technicians and customers, and provide an excellent customer service experience. The role promotes the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements. Additionally, Service Advisors administer new and used vehicle warranty repairs, ensure requested services are performed correctly, and perform a consultative vehicle delivery with the client upon completion. They also supervise the cleaning and preparation of new and used vehicles and must build and maintain knowledge of products and services through training and educational programs, while meeting state and federal law requirements for automobile repair and consumer protection.

Requirements

Excellent communication skills and ability to be a team player.
Ability to minimize and redirect customers frustrations.
Technically knowledgeable, experienced, or trainable on product line.
Outgoing and patient personality with good client relations ability.
Professional appearance.
Excellent communication capability.
Strong organizational skills.
1+ years of Service Advisor experience.
Proven track record.
Ability to supply CSI Reports and Productivity Reports.

Nice To Haves

Technical certification a plus.
Manufacturer certifications a plus.

Responsibilities

Inspect vehicles and apply proper resources to accurately identify and verify clients’ service needs.
Record service needs along with current vehicle and client information on the repair order.
Interact with customers to determine immediate service needs.
Serve as a liaison between technicians and customers.
Provide excellent customer service experience.
Use a consultative approach to educate customers on services and products.
Support center goals for service by generating high sales of services, parts, and accessories.
Repeat new vehicle sales by providing a premium Aftersales experience for each client.
Refer to service history, inspect vehicle, and recommend service to clients.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Write and verify accurate repair orders and include supporting documentation.
Administer new and used vehicle warranty repairs in accordance with warranty specifications.
Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.
Perform a consultative vehicle delivery with client when work is completed.
Supervise cleaning and preparation of new and used vehicles.
Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs.
Meet requirements of state and federal law for automobile repair and consumer protection.