SERVICE WRITER

Custom Truck One Source•Salt Lake City, UT

13d•Onsite

About The Position

Custom Truck One Source has an opening for a Service Writer in our Salt Lake City, Utah location. The Service Writer will be responsible for coordinating and scheduling service work between the service department and customers in an organized and professional manner.

Requirements

High school diploma or the equivalent
Knowledge of aerial vehicles, equipment and heavy & light duty trucks a plus
Previous experience in a similar role
Valid Driver’s License required
Extremely detail oriented and accurate
Must be able to work in a fast-paced environment
Setting priorities and adapting to changing work priorities
Must be self-sufficient and driven and able to meet deadlines and schedules
General mechanical aptitude and experience with parts required.
General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders.
Knowledge of principles and processes for providing a positive service experience. This includes internal client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Communicate effectively in writing and verbally as appropriate for the needs of the audience.

Nice To Haves

Knowledge of hydraulic, heavy equipment, diesel truck and/or farm equipment preferred.
Knowledge of inventory software (Karmak, M3, SAP etc.) to process purchase orders and tracking inventory helpful.

Responsibilities

Identifies problems and services by listening to customer's description of symptoms; clarifying description of problems.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Contact fleet management companies that require authorization to start work, or require estimates before authorizing repairs to begin.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Assisting with scheduling work and issuing work to Service Technicians.
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Updates job knowledge by participating in educational opportunities; reading manufacturers' guides and specifications.
Communicate with parts department to determine and locate part numbers for units.
Call customers to let them know equipment is ready to be picked up.
Process invoices and payments for service repairs.
Create and maintain a safe working environment.