Service Writer, TK
About The Position
The Service Writer (Advisor) position is responsible for customer communication and interaction, technician coordination, and billing administration. This role involves answering incoming service calls, providing customer-friendly communication on scheduling and billing, and answering technical questions when applicable or assigning them to the proper personnel. The Service Writer acts as a positive interface with service technicians, the leadership team, the parts department, drivers, vendors, and customers. Maintaining up-to-the-minute scheduling records and providing updates to customers and management is crucial. The role also requires maintaining a high standard of organization and potentially dispatching technicians and assigning work to ensure optimum operating efficiency and customer service. Effective communication with customers and managing customer interactions to ensure satisfaction are key. The Service Writer must also be able to abide by and enforce the policies and procedures of Thermo King Sales & Service.
Requirements
- High School Diploma or equivalent
- Experience in Service writing/coordinating
- Ability to work with several computer-based programs including Microsoft office
- Ability to learn and be proficient in using company’s business system program
- Use computers for web-based training
- Must be physically able to lift and work with no restrictions
- Solid written & communication skills
- Must have a clean driving record
- Pass drug screening before employment
- Ability to work as a team and independently
- Display a professional and confident relationship with the customer
Nice To Haves
- Technical degree or certification
- Strong technical/mechanical background
- Excellent customer service skills
- Enthusiastic about teamwork and growing the business as well as themselves
Responsibilities
- Customer communication and interaction
- Technician coordination
- Billing administration
- Answer incoming service calls from customers
- Provide customer-friendly communication on scheduling and billing
- Answer customer technical questions when applicable or assign to proper personnel
- Serve as a positive interface with service techs, leadership team, parts department, drivers, vendors and customers
- Keep scheduling records up to the minute and provide updates when necessary to customers and management
- Maintain a high standard of organization
- Dispatching techs and assigning work as necessary to provide optimum operating efficiency and customer service
- Communicate effectively with customers and manage customer interactions to ensure customer satisfaction
- Perform various other duties as assigned by supervisor
- Abide by and enforce the policies and procedures of Thermo King Sales & Service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
