Service Writer
Beauregard Equipment - Scarborough, ME•Scarborough, ME
•$28 - $30•Onsite
About The Position
We are seeking a detail-oriented and customer-focused Service Writer to join our Scarborough, ME team. The Service Writer serves as a key link between customers, technicians, the parts department, and management to ensure repair and maintenance work is completed efficiently, accurately, and to the highest level of customer satisfaction.
Requirements
- Previous experience in a service writer, service advisor, customer service, or administrative role preferred.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Basic understanding of construction, agricultural, or heavy equipment service operations is preferred.
- Proficiency with computer systems, service management software, and Microsoft Office applications.
- Strong problem-solving skills and a commitment to customer satisfaction.
Responsibilities
- Assist in creating and processing work orders for service and repair activities.
- Review and maintain all repair orders for accuracy, completeness, and proper documentation.
- Coordinate with technicians and the parts department to ensure timely availability of required parts and materials.
- Process and maintain records of parts requisitions, parts invoices, material invoices, and outside labor invoices to ensure proper accounting and billing.
- Assist with scheduling service work and managing workflow to maximize efficiency.
- Keep the Manager informed of work order status, progress, delays, and any issues requiring attention.
- Support warranty claim processing and documentation as needed.
- Communicate effectively with customers regarding service recommendations, repair updates, and completion timelines.
- Ensure every customer receives exceptional service and is fully satisfied with the products and services provided.
- Maintain accurate service records and support continuous improvement of service operations.
Benefits
- Health, dental, and vision insurance
- Short- and long-term disability coverage
- Life insurance
- 401(k)
- Paid time off (PTO) and paid holidays
- Ongoing training and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
