Service Writer

Saia•Chicago, IL

15d

About The Position

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about. Position Summary Coordinates repairs and schedules work for shop and field service personnel, ensuring efficient service delivery. Facilitates work orders and monitors service progress, overseeing preventative maintenance and minimizing downtime through efficient scheduling and coordination.

Requirements

High school diploma or GED.
2+ years of maintenance, service writing, or related experience.
Knowledge of transportation and diagnostic software.
Proficiency in Microsoft Office.

Responsibilities

Schedules repairs and coordinates work for shop and field service personnel.
Facilitates timely processing of work orders and maintains efficient workflow.
Communicates with customers to clarify service needs and provides accurate estimates.
Tracks and monitors service progress to ensure efficiency.
Prepares and maintains detailed records of service activities.
Monitors electronic driver vehicle inspection report write-ups at non-shop terminals and schedules necessary repairs to minimize downtime.
Coordinates with internal shops and outside vendors to schedule, approve, and expedite repairs, ensuring timely and cost-effective resolutions.
Runs daily and weekly preventative maintenance reports, scheduling routine maintenance to maintain equipment readiness.