Service Writer

Texas A&M • College Station, TX

5h • Onsite

About The Position

The Service Writer, under direction, receives vehicles and interprets information provided by users in order to diagnose maintenance issues. Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. Transportation Services is an empowered team of professionals dedicated to providing efficient, dynamic and innovative fleet, parking and transit services to the community. We support the teaching, research and public service mission of Texas A&M University, with focus on customer service and communication.

Requirements

• High school diploma or GED, or any equivalent combination of education and experience.
• Four years of related experience in an automotive repair environment (technician, advisor, or related role)
• Must have a valid driver’s license to operate motor vehicles and a good driving record, or must have the ability to obtain State of Texas class “C” vehicle operator’s license within 30 days of employment.
• Ability to multitask and work cooperatively with others.
• Strong interpersonal and organizational skills.
• Microsoft Office suite.

Nice To Haves

• Automobile Service Consultant ASE.
• Master Automotive ASE.
• OEM Certifications.
• Two years experience with a full-service auto/truck/heavy duty dealership.
• Working knowledge of vehicle diagnostics, maintenance, and repair procedures.
• Experience interacting with customers, including explaining services, timelines, and costs.
• Ability to coordinate effectively between technicians and customers to ensure efficient workflow.

Responsibilities

• Works with multiple interrelated work teams to determine the priority of tasks and ensure the timely completion of all required maintenance, repair, service, and removal of vehicles.
• Coordinates with external vendors and dealerships for service and repairs, including warranty and contract-covered work.
• Manages and tracks manufacturer recalls and coordinate scheduling of vehicles for recall-related services.
• Provides regular updates to users regarding service progress and obtain approval for additional work when required.
• Clearly explains completed repairs, next steps, and associated charges.
• Handles customer questions and complaints professionally to ensure high satisfaction and resolution of concerns.
• Tracks vehicle maintenance needs and service history to inform replacement recommendations and optimize fleet reliability.
• Schedules vehicles for routine preventative maintenance, ensuring compliance with internal service intervals and manufacturer recommendations.
• Coordinates with vendors regarding the repair of vehicles involved in accidents and the upfitting of new vehicles in the absence of fleet leasing personnel.
• Receives vehicles and interprets user-reported issues to assist in accurate diagnostics.
• Operates vehicles, when needed, to confirm faults and better understand reported concerns.
• Identifies and specifies repairs to be completed, estimates time for service, and prepares corresponding work orders.
• Completes and manages vehicle inspection forms and enters all service data into the fleet management system.
• Ensures work orders are accurately maintained in the fleet management system.
• Maintains comprehensive and accurate documentation of all service activities and communications.
• Assists with general administrative and shop support functions as needed.
• Employees in this position will be required to drive a state vehicle to travel to various parts of campus and are considered essential when the University declares an emergency, campus closure, class cancellations, etc.
• Works beyond normal office hours and/or on weekends.
• Employees are responsible for the following: representing the department to internal and external customers; maintaining 100% on time compliance with all university required training for all employees; approving time worked and requesting appropriate leave in a timely manner; reading and responding to e-mail; reviewing/reading information listed on the department intranet; performing assigned tasks in a safe manner and utilizing personal protective items/equipment as appropriate or instructed by supervisor or department; reporting unsafe actions or conditions to supervisor immediately and supporting and following unit/department safety guidelines, practices and policies.

Benefits

• Health , dental , vision , life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatically enrollment in the Teacher Retirement System of Texas
• Free exercise programs and release time
• All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED